Customer Service Attendant

Job Description

About the role

Reporting to the Territory manager, you will be responsible for delivering exceptional customer service, with a strong focus on safety, security and maintaining the presentation and appearance of the site. This position is based at the Toowoomba Depot, with operating hours from 5am to 5pm Monday to Friday. Flexibility to work within these operating hours is required.

Responsibilities

• Serving customers efficiently and creating memorable experiences
• Delivering the standard of service and retailing excellence that customers have come to expect.
• Maintaining store presentation and creating a clean welcoming environment
• Cash handling
• Authorising fuel pumps
• Stock filling and rotation
• General housekeeping – cleaning toilets, shelves, floors
• Understanding and complying with Ampol’s policies and procedures

About you

This role is ideal for someone who is passionate about delivering outstanding customer service, takes pride in their work, thrives in a fast-paced environment, and can effectively manage multiple tasks while working independently. You are reliable, professional, enthusiastic, bring a positive and can-do attitude.

Qualification & Experience

• Retail experience
• Excellent customer service skills
• Well-developed written and oral communication skills
• General computer literacy

Our Benefits

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on fuel for two privately used cars.
• Access to Ampol's Benefits & Recognition platform: providing you access to retail discounts and cashbacks at over 500 retailers in Australia that assist with everyday living expenses.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid). In addition to the 12 months of unpaid parental leave, employees may apply for a further 12 months of unpaid parental leave (a total of 24 months for each birth).
• Baby Care Package - financial and flexible support for parents transitioning back to work.
• Novated Lease options are available.
• Invest in your future with the Employee Share Scheme.
• Leave Options - we offer wellbeing leave and leave purchasing.
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.

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