Customer Service Manager

At Newrest, we move forward thanks to those who get involved, take risks, and are eager to develop. Join a dynamic team with an entrepreneurial and sporty mindset, where decisions are taken quickly without fear of failure. At Newrest, everyone contributes to the Group’s growth. Here, hands‑on experience matters, even the CEO pushes trolleys.

About Newrest

Newrest, an expert in out‑of‑home catering and Facility Management, is one of the world leaders in multi‑sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees. Our services cover a wide range of areas: airline catering, buy‑on‑board, onboard duty free, concession catering, remote sites and Facility Management services, rail catering, airport and motorway concessions.

More than just a company, Newrest represents a true family, with 97 % of its capital owned by over 700 employees.

Key Responsibilities

• As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team
• You will ensure all information (flight schedules, manuals, menu changes and any other instructions…) is distributed to all “key” people of the unit
• Ensure information is clearly understood, completed and applied by everyone
• Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…)
• Ensure billing is correct: all items are charged at the right price
• Provide excellent relationship with stakeholders to retain and create a unique operational and commercial relationship
• Provide centralized and fluid external / internal operational communication between the unit and clients
• Control and monitor the crew comment: adequate response within 24 hours
• Ensure proper execution of corrective actions
• Create business relationships with new customers, allowing the signing of new contracts
• Ensure that the airline quality dashboard is maintained
• Minimum 2 years of experience in commercial or customer services positions
• Experience in catering companies is mandatory
• A previous experience on Airlines customer services is appreciated
• English and Spanish fluent mandatory
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focused on compliance at all time
• Resilient to stressful situations
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality
• Excellent computer skills (Office Suite)
• €3.4 billion in revenue (2024/2025)
• Double‑digit growth since 2020
• Development of Industry 4.0: Digital Factory: https://www.youtube.com/watch?v=2fq_qXf7WFo
• In‑house ERP system: Winrest
• A Graduate Program that develops young talent
• Management of the entire value chain: from raw material procurement to delivery on the tarmac
• Over 2 million meals served per day
• Group news available here: https://media.newrest.eu/

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