Customer Service Advisor

Who we are in a nutshell.

At British Engineering Services Group, we pride ourselves on being the leading end‑to‑end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers’ assets legally compliant, operational and, above all, safe.

As a Customer Service Advisor you will deliver excellent customer service to both internal and external customers and proactively identify ways to improve the customer experience at every touch point.

Responsibilities

• Deal with customer queries through to resolution
• Proactively build and develop relationships with customers and internal teams
• Review and process data relating to customer accounts
• Follow agreed processes and procedures to ensure service standards are consistently achieved
• Identify and pursue up‑sell and cross‑sell opportunities and additional income
• Plan and manage your own workload, taking into account change in customer and business priorities

Benefits

• A starting salary of £24,479
• Up to 10% pension contribution
• 2× life cover
• Enhanced maternity / adoption leave
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• One additional day’s holiday for your birthday each year
• One extra day’s holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

Qualifications & Experience

• Solid customer service experience, ideally gained through a phone‑based role
• Strong communication skills with both internal and external stakeholders
• Excellent numerical skills and previous experience of working with large data sets and using data to make decisions
• Proven capability in taking initiative within the role
• Demonstrated strength in forming effective relationships with clients and internal teams
• The ability to work efficiently and effectively as a member of a team and on your own

Our focus on diversity, equality and inclusion is here to stay. At British Engineering Services Group, we want our people to know that they can be their true authentic selves at work.

We have pledged our commitment to the military community by signing the Armed Forces Covenant.

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