Account Manager – Portugal

How to apply:

Only applications via the form available here: https://forms.gle/VaYeCc5bmbtoySNaA will be accepted

Easy4Pro transforms logistics with an innovative SaaS platform that blends regular freight, contracted on-demand, and spot buying to optimize procurement. We empower businesses to enhance efficiency, agility, and sustainability using real-time data, AI, and automation. Our platform enables smarter decision-making, reduces costs, increases flexibility, and promotes eco-friendly operations, helping companies thrive in a dynamic, fast-changing market while maintaining control and resilience.

What you will do:

Implementation :

- Work closely with our customers to support the rolling out of Easy4Pro in their organization

- Be the main contact for customers

- Analyze the market and its opportunities

- Provide training and support to users at the start phase

- Pro-actively coordinate and plan tasks and be aware of all aspects of your customer’s projects with a high level of organization

Retention & Upselling:

- Customize our tool in close alignment with the customers’ requirements and evaluate their needs to offer tailor-made solutions

- Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal

- Understand and identify possible improvement ideas to our product according to the market's needs

- Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customers’ journey

- Monitor & update the CRM

Other:

- Produce all necessary tools, communication & materials to support the users' onboarding, training, retention & upselling

- Support your manager in daily project management

- Support the Customer Success Agents in case of an increased workload

Your profile:

- Experience in logistics and/or supply chain (mandatory)

- Must speak English fluently. Other languages are an advantage.

- University Degree, B.S. or Master, business or entrepreneurship

- A self-starter who can demonstrate a high level of organization & independence

- Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders

- Strong analytical and problem-solving skills, customer-oriented

- Experience in B2B selling digital/web applications tools

- Experience in project management

- You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive.

What we offer:

- A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project.

- An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Valeo or Faurecia.

- A dynamic, international team and a nice working environment