Senior Business Analyst

About the role

We are looking for a senior, proactive Business Analyst to join the Researcher Platform teams in SN Digital, a technology division of Springer Nature. You will work within a cross‑functional, agile delivery team that designs solutions to help researchers discover, read, and publish content.

Responsibilities

• Work with stakeholders to understand goals and vision, and identify business needs through strong business insight.
• Orchestrate collaboration within the team and externally with business stakeholders while balancing competing priorities.
• Communicate to the development team how the requirements align with business needs and the “big picture” goals using clear storytelling techniques.
• Collaborate and provide business analysis support to the product manager, business sponsors, SMEs and the team during development.
• Unearth the root cause(s) of pain points, and validate business opportunities and problems using data analytics and quantitative analysis.
• Prioritise competing demands and obtain buy‑in from stakeholders.
• Map, analyse and validate information flows within a complex organisational setting and contribute to process and system design improvements.
• Plan, organise and lead workshops that generate ideas and resolve problems.
• Champion business analysis best practices and principles within the BA community.
• Challenge and influence decisions, focusing on customer and business value.
• Monitor, track and communicate progress and issues relating to the project as a whole while applying project management practices.
• Capture information in teams Jira and ensure they are kept up to date.

Milestones

• Within 3 months: Strengthen team ceremonies, understand the team’s context, build relationships with key stakeholders, and co‑plan workshops.
• By 3‑6 months: Communicate priorities, monitor progress, prioritise demands, validate information flows, and contribute to post‑mortem reviews.
• By 6‑12 months: Onboard new team members, align scoped work with vision, contribute to system architecture, define KPIs, and instil a data‑driven approach.

Day‑to‑day activities

• Engage in and/or facilitate ceremonies such as stand‑ups, planning, prioritisation, steering sessions, story kick‑offs, workshops, showcases, and retrospectives.
• Work with varied stakeholders to understand, analyse and scope new work.
• Support teammates in problem‑solving activities to remove blockers and complete agreed‑upon work.

About You

• Quickly gain context of the product and user space within the broader programme landscape.
• Proactive, self‑driven, and able to pull information without being asked.
• Enjoy working in collaborative teams with shared responsibility for the product.
• Demonstrated experience delivering software in agile environments and facilitating groups to achieve defined goals.
• Excellent communication skills and the ability to articulate concepts from technical and functional perspectives.
• Proven experience managing and resolving stakeholder conflict.
• Data‑savvy decision maker who builds better products from available data.
• Committed to high‑quality customer experience and sustainable solutions.
• Analytical ability to solve complex problems and proactively identify pain points.
• Experience thriving in dynamic, collaborative environments.
• Creative, initiative‑driven and focused on moving the team forward.
• Background in continuous improvement and innovation across teams.
• Intellectually curious and motivated to seek deeper context.

DEI & EEO Statement

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

Find out more about our DEI work here. We are an inclusive organisation that encourages diversity of people, perspectives and ideas.