Reservations Manager

About the Organisation Sawai Jaipur Experiences is responsible for all events and experiences curated, organised and commercially offered at the City Palace, Jaipur; Jaigarh; and any other venues operated under affiliate organisations of the Sawai Jaipur group. The firm plays a key role in curating luxury experiences for and offering heritage venues to clients from across the sectors of tourism, hospitality, events, MICE, wedding and entertainment. The firm is also responsible for curating and organising all events and experiences offered under the aegis of any of the affiliate organisations of the Sawai Jaipur group, including but not limited to heritage festivals and celebrations, event IPs, brand collaboration events, etc. Position Overview The Reservations Manager oversees the complete reservations function for SJE's portfolio of venues, experiences, and ticketed offerings — ensuring a seamless and premium booking journey for all guests, clients, and partners. This role is responsible for managing enquiry-to-confirmation pipelines, optimising occupancy and booking yields, and ensuring that the first point of contact with SJE reflects the organisation's standard of excellence. The Reservations Manager also plays a key role in coordinating between the sales, events, and operations teams to ensure smooth handoffs from booking to delivery. Key Responsibilities ● Reservations Management ○ Manage all incoming reservations and booking enquiries across channels including phone, email, online platforms, and travel agent portals. ○ Maintain accurate availability calendars for all venues, experiences, and ticketed events. ○ Confirm bookings, issue contracts, and follow up on payments and documentation promptly. ● Guest Communication & Experience ○ Serve as the first and primary point of contact for guests and clients during the enquiry and booking phase, delivering a warm, knowledgeable, and efficient experience. ○ Handle special requests, bespoke enquiries, and VIP bookings with the attention and discretion appropriate to a luxury heritage venue. ○ Manage pre-arrival communications to ensure guests are well-informed and well-prepared for their experience at SJE's venues. ● Systems & Process Management ○ Maintain and optimise the reservations management system to ensure data accuracy, reporting efficiency, and system integrity. ○ Develop and refine reservations processes, standard operating procedures, and communication templates. ○ Track booking trends, cancellations, and conversion rates and share insights with sales and leadership teams. ● Revenue & Yield Optimisation ○ Work with the sales and finance teams to implement dynamic pricing strategies and maximise revenue per booking. ○ Monitor occupancy across venues and identify opportunities to fill gaps and reduce cancellation impact. ○ Maintain relationships with DMCs, travel agents, and online booking partners to drive reservations volume. ● Team Management & Coordination ○ Lead and supervise the reservations team, ensuring consistent performance standards and professional development. ○ Coordinate closely with the events, banqueting, and operations teams to ensure all confirmed bookings are handed over with complete and accurate briefs. Qualifications and Experience ● Degree or diploma in Hotel Management or Hospitality Management from a recognised institution. ● Minimum 3–5 years of experience in a reservations, front office, or guest services role, preferably in a luxury hotel, heritage property, or premium venue. ● Familiarity with reservations management systems and property management software. ● Experience working with DMCs, OTAs, and corporate travel accounts is an advantage. Desired Skills & Preferred Attributes ● Warm, articulate, and professional with a genuine passion for delivering exceptional guest experiences. ● Highly organised with strong multitasking ability to manage high volumes of enquiries across multiple channels. ● Discreet and dependable when handling VIP guests and sensitive client information. ● Commercially aware with an understanding of occupancy management and revenue optimisation. ● Proficiency in English and Hindi; knowledge of a foreign language such as French or German is a significant advantage, particularly when engaging international guests and travel partners.

Interested candidates can also apply at [email protected]