Manager / Sr. Manager – Accounts Receivable & Collections

Job Title: Manager / Sr. Manager – Accounts Receivable & Collections Location – Bangalore Role Purpose We are looking for a hands-on Manager – Accounts Receivable & Collections to lead the AR function for a business with an annual turnover of approximately INR 2,000 crores. The role requires an individual who can thrive in a complex, high-volume environment, drive collections, improve cash flow, reduce DSO, and systematically resolve years of legacy customer reconciliation issues.

This is a transformation role requiring strong commercial acumen, analytical capability, and the ability to influence both internal stakeholders and customers. Key Responsibilities Accounts Receivable & Collections Own the end-to-end Accounts Receivable and Collections function across the business. Drive collection efficiency through structured follow-up, customer engagement, and proactive resolution of payment issues.

Develop and execute strategies to reduce DSO and improve working capital. Monitor ageing, overdue receivables, and collection performance, ensuring timely escalation of high-risk accounts. Prepare collection forecasts and ensure achievement of monthly cash collection targets.

Customer Reconciliations & Dispute Resolution Lead the resolution of long-pending customer reconciliations and legacy outstanding balances. Work closely with customers, Sales, Commercial, and Finance teams to resolve deduction disputes, claims, pricing differences, debit notes, and unapplied receipts. Build sustainable reconciliation processes to prevent recurrence of legacy issues.

Process Improvement & Controls Bring discipline and structure to AR processes in a dynamic and evolving business environment. Identify root causes of collection delays and implement corrective actions. Strengthen process controls around invoicing, collections, cash application, customer reconciliations, and month-end closing.

Drive continuous improvement through automation, standardization, and process simplification. Team Leadership Lead, mentor, and develop a team of approximately 10 members. Allocate work effectively, monitor productivity, and establish clear performance metrics.

Foster a culture of accountability, customer service, and continuous improvement. Systems & Reporting Utilize SAP extensively for AR operations, customer accounting, reporting, and reconciliations. Develop MIS, ageing dashboards, DSO analysis, collection trackers, and management reports using advanced Microsoft Excel.

Analyse large datasets to identify trends, collection bottlenecks, and opportunities for process improvement. Stakeholder Management Act as the primary finance interface for customers on receivable-related matters. Build strong working relationships with key customers while balancing commercial objectives with financial discipline.

Partner with Sales, Commercial, Customer Service, and Supply Chain teams to improve collections without impacting business relationships. Desired Candidate Profile CA Inter, M, MBA (Finance), B, or an equivalent finance qualification. 8–15 years of experience in Accounts Receivable, Collections, or Order-to-Cash functions in a large, transaction-intensive organization. Demonstrated success in driving DSO reduction, improving collections, and resolving complex customer reconciliation issues.

Experience managing high-value receivables and customer deduction/dispute resolution. Strong working knowledge of SAP (FI-AR). Experience with S/4HANA is an advantage.

Advanced Microsoft Excel skills are essential, including Pivot Tables, XLOOKUP, INDEX-MATCH, Power Query, dashboards, and large-data analysis. Proven people management experience leading teams of 8–12 members. Strong negotiation, customer management, and stakeholder influencing skills.

Highly analytical, resilient, and capable of working in a demanding, fast-paced environment. Key Success Measures Measurable reduction in DSO. Improvement in collection efficiency and monthly cash realization.

Reduction in overdue receivables and ageing buckets. Closure of legacy customer reconciliation and outstanding issues. Timely and accurate month-end AR closure.

Improved process controls and reporting quality. High team productivity and service levels.