Support Manager

As a Support Manager, you will work closely with ouroperational teams to ensure our workforce is fully supported to achieve itspotential. This is a key leadership role where you will help shape a positive,high-performing culture across dispersed teams, this role will promotionally beworking across our enhanced access service. Hours of Work: 22.5 hours per week.

The role will be worked across the following pattern: Three evening shifts per week, from 6:30 pm to 9:30 pm Wednesday: 9:00 am to 5:00 pm Saturday: A 6-hour shift to be worked flexibly between 9:00 am and 8:00 pm We are looking for a flexible and reliable individual who can work these hours to meet the needs of the service. Main duties of the job Supporting, leading, and developing teams to reach theirfull potential Working collaboratively with operational teams to deliverhigh-quality services Promoting a positive, inclusive, and supportive workingenvironment Managing performance and encouraging continuous improvement Adapting to a fast-paced environment while maintaining highstandards Job responsibilities To support the Management Team in the day to day operational management of at scale services. Responsible for the co-ordination of reception rotas across all PCAS services ensuring an adequate level of cover is maintained.

Will be responsible for working front-line as and when required. line management of administrative staff, retaining appropriate documentation in the HR file. This will include all aspects of HR processes including addressing minor disciplinary or performance issues and undertake any investigations as necessary. Ensure safe and robust IT systems are in place and support the service in the development of IT information and the Clinical System, including responsibility for key pieces of admin work relating to performance.

Attend key meetings representing and advocating on behalf of the administrative staff Provide leadership to your team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff service providers and subcontractors to help you. To support the recruitment induction training and supervision of new administrative staff.

To produce Job descriptions person specifications for administrative staff in consultation with the Head of Service. To ensure written procedures for administrative aspects of the service are regularly updated. Implement systems for improving quality of customer service including direct supervision to handle complaints.

To contribute to developing a positive working environment and welcoming service with other team members and those visiting PCAS services To work within and adhere to human resources policies and procedures. Person Specification Skills/ Abilities Ability to manage difficult conversations Able to make decisions quickly with confidence Ability to deal with competing time pressures, whilst ensuring priorities are achieved Honesty and openness in communicating with colleagues. Calmness, flexibility and adaptability.

A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints. Commitment to continuous professional development. Honesty and openness in communicating with colleagues.

Transparency. Willingness to learn from colleagues. Qualifications Call handling and/or administrative experience Management qualification (level 5 or above)or Significant experience as a line manager Experience of working in a Healthcare environment Experience Strong people management and leadership skills.

Strong HR experience Understanding and knowledge of Primary Care and NHS System One knowledge Knowledge of NHS complaints handling procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr