Slot Manager

The Slot Manager is responsible for the day-to-day management of the Slot Department front-line staff, including establishing work priorities and ensuring all applicable department policies and procedures are adhered to at all times. The incumbent must complete and remain current on related training, which is provided on the job. Six to twelve months on-the-job learning is required to fully understand all systems, procedures, processes, and the expectations of the position.

Job Duties Responsible for the management of the Slot Department Accountable for decisions affecting revenue, staffing, purchasing, policy development, and staff performance Required to maintain integrity and confidentiality of all guest transactions, and cash volumes handled Responsible for the maintenance and confidentiality of employee files Consults with the Casino General Manager and Human Resources regarding employee performance and issues requiring disciplinary action Seeks the Casino General Manager's guidance and authorization to settle guest disputes or concerns which involve financial claims or may question the integrity of the gaming operation Managerial Responsibility The incumbent must be able to provide direct supervision to approximately 8-12 team members per shift when required Managerial duties include training and development, assigning work, giving advice and direction, coaching and counselling, coordinating unit activities, establishing work standards, monitoring work quality and providing functional supervision Works closely with the Casino General Manager in employment matters such as hiring or promotion, performance coaching, and handling disciplinary matters Required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to Requirements 5 years previous manager experience is required. Managerial experience includes coaching/developing, evaluating employee performance, and working in a leadership role 5 years of previous customer service and cash-handling experience is an asset University education or the equivalent Casino related experience is required Proficiency in the use of Microsoft Word, Excel and Outlook is required Additional courses in customer service and conflict resolution would be an asset Training courses in Management is an asset Work Conditions Prolonged standing, walking and in addition to repetitive movement Some lifting (up to 20 pounds) may be required for lifting TITO paper boxes Concentration is required for handling files and reports, developing correspondence, and investigating variances Active listening is required to assist with guest and employee issues #J-18808-Ljbffr