Compute Operations Manager (VMware, Windows & Linux)

Compute Operations Manager (VMware, Windows & Linux) Experience: 12+ years Location: Hyderabad, Bangalore, Noida, Gurugram, Pune Only Immediate Joiners Preferred. If you are Immediate joiner, Kindly share resume to [email protected] with Sub of " Compute Operations Manager " along with notice period. Role Summary The Compute Operations Manager is responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms , ensuring high availability, security, and operational excellence. This is a client-facing leadership role requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment. Key Responsibilities 1. End-to-End Compute Operations Lead operations for: VMware (vSphere, ESXi, vCenter) Windows Server environments Linux platforms (RHEL, CentOS, Ubuntu) Ensure 24x7 availability, performance, and stability of compute services Drive SLA adherence, uptime targets, and operational KPIs 2. Client & Stakeholder Management Act as the primary customer-facing contact for compute services Lead: Service review meetings (weekly/monthly governance) Incident reviews and RCA discussions Continuous improvement initiatives Translate business requirements into technical solutions Maintain strong client relationships and drive customer satisfaction (CSAT) 3. Team Leadership & Delivery Manage and mentor multi-skilled teams (VMware + Windows + Linux admins) Oversee L2/L3 support teams in global delivery model (onshore/offshore) Drive: Skill development and cross-training Resource planning and capacity management Ensure adherence to operational processes and service quality standards 4. Incident, Problem & Change Management Lead resolution of critical incidents (P1/P2) across platforms Ensure timely RCA and preventive actions Govern change management activities (patching, upgrades, migrations) Maintain and improve operational runbooks and SOPs 5.

Platform Management & Engineering VMware: Cluster, host, and VM lifecycle management HA/DR (vMotion, DRS, SRM basics) Windows: Server administration, patching, Active Directory coordination Linux: OS administration, patching, performance tuning Collaborate with: Storage, network, security, and cloud teams 6. Automation & Transformation Drive automation using: PowerCLI, PowerShell, Python, Shell scripting VMware Aria / vRealize Implement: Self-service provisioning Auto-remediation and monitoring optimization Reduce operational effort and improve efficiency 7. Monitoring, Reporting & Governance Monitor infrastructure using enterprise tools (vROps, OEM, etc.) Publish dashboards and reports: SLA/KPI metrics Capacity & utilization Incident trends Ensure compliance with: Security policies Audit and regulatory controls Required Skills & Expertise Technical Skills Strong expertise in: VMware vSphere (ESXi, vCenter, clusters, HA/DRS) Windows Server (2012/2016/2019/2022) Linux (RHEL / Ubuntu / CentOS administration) Knowledge of: Backup & DR tools Storage (SAN/NAS) and networking fundamentals Automation & Tools Scripting: PowerShell / PowerCLI (mandatory) Python / Bash (preferred) ITSM tools: ServiceNow (or equivalent) Monitoring: vROps, SCOM, SolarWinds, or similar Process & Framework Strong understanding of ITIL processes Experience in managed services / COE delivery model Exposure to SLA-driven environments Leadership & Soft Skills Strong communication and presentation skills Proven ability to manage client expectations and escalations Analytical problem-solving and decision-making Ability to work in high-pressure environments Experience Required 10–15 years of IT infrastructure experience 5+ years in compute/platform operations leadership Experience managing VMware + Windows + Linux environments Prior experience in client-facing managed services roles (mandatory) Education & Certifications Bachelor’s degree in IT / Computer Science or equivalent Preferred certifications: VMware VCP Microsoft (Windows Server / Azure Admin – optional) Red Hat (RHCSA/RHCE – preferred) ITIL Foundation Key KPIs SLA compliance (Availability, MTTR) Incident reduction & RCA effectiveness Automation adoption (reduced manual effort) Customer satisfaction (CSAT) Platform performance and utilization optimization Nice to Have VMware NSX / Horizon knowledge Cloud exposure (Azure / AWS VMware) Experience in transformation / migration projects