Collections Specialist

Job Description Collection Manager A Collections Manager oversees the collection of outstanding debts, ensures compliance with laws, and develops strategies to optimize debt recovery. Key Responsibilities Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals. Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.

Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments. Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally. Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare reports on collection performance, and analyze trends to improve processes.

Collaboration: Work with finance, sales, and SD/PMO service departments to streamline collection processes and enhance customer experience. Required Skills and Qualifications Education : Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Experience: Typically 3/5 years in collections or credit management, with at least 2 years in a supervisory role.

Technical Skills : Proficiency in accounting software, software, CRM systems, and Microsoft Office Suite, especially Excel. Soft Skills : Strong leadership, negotiation, analytical, problem-solving, and communication skills. Excellent analytical and problem-solving abilities, with attention to detail.

Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders. Ability to work under pressure and manage multiple priorities in a fast-paced environment. Work Environment Primarily office-based, with regular Regular travel may be required for team meetings or client consultations.

Additional Responsibilities Establish departmental goals and performance metrics. Implement policies to minimize bad debt and financial risk. Maintain accurate records of all collection activities and communications.