Global Mechanisms Senior Analyst Role

Take your career as a Global Senior Analyst to the next level in Poland or Halifax, focusing on scalable decision systems and automation within Customer Service. Your analytical skills will enhance service performance and operational efficiency. This position requires strategic ownership of global analytics mechanisms, leveraging AI and automation to identify and resolve issues.

You'll lead causal and advanced analyses, focusing on compliance and stakeholder alignment. Ideal candidates continuously explore new technologies and challenge existing processes. Key Responsibilities: • Develop and maintain an automation opportunity map • Manage global domains to ensure effective dashboard usage • Conduct in-depth analyses of service KPIs and metrics • Collaborate with cross-functional teams for scenario planning • Coach and mentor on analytical thinking and data storytelling Requirements: • 3-5+ years experience in analytics or WFM analytics • Proficiency in SQL and advanced data modeling • Record of implementing automation and efficiency improvements • Strong communication with diverse stakeholders • Familiarity with AI/ML trends and their applications Use your skills to lead innovative analytics initiatives in a global setting. #J-18808-Ljbffr