Zoho CRM Development

JD Primary Skill(s)-Zoho CRM Experience 4- 8yrs Location Mumbai WFO Shift Timing Standard compensation - 5LPA to 13LPA Duration Of Project 12 months Lead end‑to‑end delivery of Zoho Creator and Zoho CRM projects, ensuring on‑time, high‑quality implementation aligned with client expectations and organizational standards. Own the project governance framework, including planning, scope definition, effort estimation, risk management, and stakeholder communication. Drive solution architecture for complex Creator and CRM implementations, ensuring scalability, performance, and best‑practice application design.

Oversee and guide teams in Creator application development, CRM customization, workflows, automation, Deluge scripting, and integrations. Serve as the primary client point of contact for conducting requirement workshops, defining roadmaps, setting delivery expectations, and ensuring ongoing client satisfaction. Collaborate with cross‑functional teams (developers, consultants, QA, support, analytics) to ensure seamless delivery across the Zoho ecosystem.

Ensure effective design documentation, architecture diagrams, data models, and deployment plans for Creator and CRM solutions. Govern the integration strategy involving Zoho Creator, Zoho CRM, and external systems using APIs, webhooks, and middleware tools. Establish and track delivery KPIs like velocity, quality metrics, resource utilization, and adherence to timelines.

Provide technical leadership by reviewing designs, scripts, workflows, and integrations produced by the team. Implement and promote Agile delivery practices, sprint planning, and continuous improvement within project teams. Identify delivery risks early and drive mitigation plans to maintain project stability and client trust.

Enable team capability building through mentoring, knowledge-sharing, and reviewing performance of consultants and developers. Work with internal teams for scoping, solutioning, proposal preparation, and effort estimation for new opportunities.