Workforce Analyst

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at aware.com.au

Your New Role

The Workforce Analyst is responsible for developing, maintaining, and publishing accurate and compliant rosters for a contact centre environment across voice and omni-channel operations. The role manages complex flexible working arrangements and ensures rosters balance employee preferences, operational requirements and workforce compliance obligations.

You will also play a critical role in real-time performance management and operational optimisation across our Member Engagement teams. Please note this is a 3 month fixed term opportunity.

Some responsibilities include:

• Create and publish rosters including managing roster changes, employee preferences and flexible work arrangements in accordance with operational requirements;
  
• Monitor intraday operational performance and implement real-time workforce adjustments in partnership with leaders;
  
• Analyse trends and provide actionable insights to support service delivery outcomes;
  
• Support forecasting activities and contribute to workforce planning and capacity management; and
  
• Partner with key stakeholders to provide recommendations that improve member experience and operational effectiveness.

How do you exceed our expectations?

• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple
• Extensive Playvox/Agyle Time or other workforce software experience is a must;
• Extensive Zendesk or similar software experience is desired;
• Knowledge of workforce management principles, tools and terminology;
• Understanding of operational performance metrics and service delivery environments;
  
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

• Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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