Workday Support Analyst

Title: Workday Support Analyst Location: PAN India Exp: 3 – 6 yrs Job Description: Key Responsibilities • Provide ongoing support and maintenance for the Workday platform across multiple functional areas • Act as the primary point of contact for Workday questions and training requests from a global, cross-functional user base • Manage and triage a high-volume support inbox, leveraging existing knowledge base articles to resolve Level 1 end-user inquiries within established SLAs • Partner closely with internal teams to coordinate intake, resolution, and escalation of issues, ensuring timely updates and clear handoffs • Diagnose issues, answer advanced functional questions, and escalate complex or system-level issues to the internal Workday team as appropriate • Perform regular data audits and cleanup activities to ensure data integrity, identify usage trends, and highlight potential risks • Execute mass data uploads and corrections, partnering with internal stakeholders to understand downstream impacts and dependencies • Support regular Workday system upgrades, including assisting with test planning, executing test scripts, validating results, and identifying potential risks or issues • Contribute to continuous improvement of support processes, documentation, and knowledge base content Qualifications & Experience • Hands-on experience supporting Workday in a functional or systems support capacity • Demonstrated ability to quickly learn organizational processes and dependencies and apply that context when resolving issues and executing changes • Strong understanding of HR and/or business processes and how users interact with enterprise systems • Experience working in a high-volume support or ticket-based environment, ideally with defined SLAs • Ability to communicate clearly and empathetically with end users, translating business questions into system solutions • Comfortable moving between Level 1 support and deeper Level 2 functional problem-solving • Experience performing data audits, mass uploads, and supporting system testing or upgrades is strongly preferred • Prior experience in a consulting, professional services, or fast-paced corporate environment is a plus