Wellness Manager

Defining modern Barcelona since 2016, Casa Bonay is cherished by both visitors and locals for the quality and authenticity of its hospitality, culinary, and cultural offerings across its diverse spaces.

Founded and led by local entrepreneur Inés Miró Sans with the aim of restoring glamour and injecting authenticity into the city’s tourism scene, Casa Bonay is a space for cultural exchange and a base for relaxation and exploration, infused with the spirit of the Catalan capital.

Today, this carefully restored historic building houses a boutique hotel, a celebrated tapas bar, a specialty coffee shop, a cocktail bar, a rooftop terrace, and even its own high-fidelity listening room.

From stunning architecture filled with period details to a packed calendar of culinary pop-ups, live performances, and events in its social spaces, Casa Bonay showcases the very best that Barcelona has to offer for everyone.

The mission of the Wellness Manager position is to:

➔ Ensure the overall operation of the Wellness space, guaranteeing the development, management, and delivery of wellness services and programmes.

➔ Maintain and oversee all operational aspects of the Wellness facilities.

➔ Manage and supervise the Wellness team.

Regarding the responsibilities and duties of the role, the Wellness Manager will be responsible for:

Ensuring the implementation of wellness programmes:

• Deliver the Wellness space's wellness programmes and treatments, ensuring compliance with the organisation's guest experience standards.
• Develop and ensure a personalised guest experience based on a diverse range of treatments, meeting guests' individual needs and preferences.
• Ensure upselling and cross-selling within the Wellness space in order to achieve the sales targets and business results set by the organisation.

Ensuring excellence in service quality and guest experience:

• Ensure an outstanding guest experience by personalising interactions and recommendations for each individual experience.
• Analyse and report guest feedback in order to implement continuous improvement initiatives.
• Manage and respond to potential guest incidents or complaints, implementing the necessary procedures and corrective actions to ensure compliance with the organisation's guest experience standards.
• Implement internal audits to assess facility conditions and ensure compliance with established standards.
• Manage Wellness space bookings through the different available channels, reviewing daily, weekly, and monthly planning in order to maximise the profitability of the Wellness space.

Managing the operations of the Wellness space:

• Oversee the daily operations of the Wellness space, including the treatment offering, scheduling, inventory management, and facility maintenance.
• Ensure and oversee the safety of guests and team members by implementing health and safety regulations, policies, and procedures, as well as HACCP standards related to the cleanliness and hygiene of the Wellness facilities.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) for the Wellness space.

Promoting and strengthening partnerships aligned with the internal offering and market trends:

• Identify and establish relationships with potential collaborators and partners in order to complement and enhance our wellness offering.
• Stay up to date with emerging industry trends, proposing value-added initiatives that support the continuous evolution of wellness programmes.
• Ensure strong interdepartmental relationships and communication in order to deliver the best possible guest experience.

Managing and supervising the Wellness team:

• Lead, motivate, and support the team of professionals in order to deliver an excellent guest experience aligned with the organisation's objectives.
• Ensure the continuous training and professional development of the team, aligning development programmes with trends in the wellness industry.
• Foster a culture of wellbeing within the team by conducting performance evaluations and providing constructive feedback to encourage continuous improvement.

Managing the financial operations of the Wellness space:

• Ensure accurate billing and financial administration for the Wellness space, including cash register opening and closing procedures.
• Monitor the budget allocated to the Wellness space, analysing relevant expenses and revenues in order to assess profitability and identify potential variances.
• Develop proposals and identify opportunities to generate new sources of revenue.

Regarding the Hard Skills required for the position, we are looking for someone with:

• Academic training in balneotherapy, beauty and spa, nutrition, fitness, and/or integrative and functional medicine.
• A minimum of 4 years of experience in a leadership role within wellness in the luxury hospitality industry, managing Wellness and/or Spa facilities and developing wellness programmes.
• Technical knowledge of a wide variety of treatments and products within the Wellness industry.
• Knowledge of holistic concepts related to wellbeing.
• Knowledge of current trends within the Wellness industry.
• Flexibility to work a varied schedule, including weekends and public holidays.
• Proficiency in IT tools, including Microsoft Office. Knowledge of CRM systems and/or spa management software will be considered an advantage.
• Bilingual proficiency in English and Spanish. Knowledge of other languages will be considered an advantage.

Regarding the Soft Skills required for the position, we are looking for someone with:

• Strong leadership and team management skills.
• Excellent communication skills.
• Strong guest and customer orientation.
• Excellent organisational skills.
• Strong results orientation.
• High level of empathy.
• Problem-solving and critical-thinking skills.
• Time management and prioritisation skills.
• Strong attention to detail.

What does Casa Bonay offer?:

• The opportunity to be part of a dynamic and passionate team at one of Barcelona’s most iconic hotels.
• An inclusive and collaborative work environment that values personal and professional growth.
• Fixed salary + performance-based incentives.
• Flexible compensation program.
• Staff meal.
• Friends & Family: 15% discount on products and services.
• 31 calendar days of annual and winter vacation.
• Continuous training and innovation.