Vice President, Client Policy

Overview

Glass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, policy recommendations, engagement services and proxy vote management tools to drive value across governance activities. We also work with over 3,000 corporate issuer clients, providing research reports, thought leadership, customized voting policies, equity plan models, and opportunities for direct engagement on governance and disclosure practices.

Glass Lewis’ industry-leading research covers more than 30,000 meetings each year across approximately 100 global markets. Our clients include leading pension funds, mutual funds, and asset managers, collectively managing over $40 trillion in assets. With teams across the United States, Europe, and Asia-Pacific, we offer global reach with a local perspective.

Founded in 2003, Glass Lewis is headquartered in San Francisco with additional offices worldwide. Our team includes more than 600 full-time employees globally, over half dedicated to research. For more information, please visit www.glasslewis.com.

The Role

The Vice President of Client Policy is a senior leadership role responsible for overseeing Glass Lewis’s global client policy function. This individual will lead a team of policy professionals who serve as the primary experts on client proxy voting policy design, implementation, and ongoing management. The Vice President of Client Policy will play a critical role in shaping the tools clients use to build their policies.

This individual will partner with Product, Technology, and Client Services to build solutions that support institutional investors in policy consultation, design, reporting, and insights.

This is a highly cross-functional role that sits at the intersection of client services, product, research, and commercial, and requires a leader who can operate both strategically and hands-on.

This is a full-time, hybrid position requiring regular office attendance (3x per week) at our downtown Toronto office.

Diversity, Equity & Inclusion

Glass Lewis is committed to equity, fairness, and inclusion throughout our hiring process. We strive to build and retain a diverse workforce that reflects the community we serve.

As an equal-opportunity employer, we are dedicated to creating an accessible environment in line with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any point during the application or interview process, please let our Recruiting Team know.

Use of Artificial Intelligence

We use artificial intelligence tools to assist with screening and evaluating applications. All AI-generated assessments are reviewed by our hiring team before any final decisions are made.

Vacancy Status

This posting is for a current, open position within our organization

Qualifications

• 10+ years of experience leading teams, ideally in a role that combined people management with product, operations, or service delivery;
• Strong track record of partnering with Product/Engineering teams to design and launch tools, workflows, or platforms;
• Excellent written and verbal communication skills, with the ability to translate complex or technical concepts for diverse audiences;
• Strong organizational skills and the ability to manage multiple priorities across a global team;
• Demonstrated ability to work cross-functionally and influence without direct authority;
• Comfort engaging with senior stakeholders, including clients and internal leadership;
• Background in proxy voting, corporate governance, financial services, or institutional investing is a strong plus, but not required—we’ll invest in ramping the right person up on the domain;
• Bachelor’s degree required.

Leadership & Team Management

• Lead, develop, and inspire a global team of client policy professionals, fostering a culture of excellence, collaboration, and continuous improvement;
• Define team structure, roles, and capacity to support business growth and an evolving service model;
• Set clear performance expectations and provide ongoing coaching, feedback, and career development support;
• Serve as an escalation point for complex client policy matters and guide the team through challenging situations with sound judgment.

Product & Technology Partnership

• Partner directly with Product and Technology to design and build tools and workflows that streamline policy design, implementation, and client-facing insights;
• Act as the voice of the client and the team in product development, translating operational needs into clear requirements and prioritized roadmap input;
• Identify gaps in current tooling and service delivery, and champion initiatives that drive automation, efficiency, and differentiation;
• Bring a builder’s mindset: comfortable with ambiguity, iteration, and driving a roadmap from idea to shipped solution;

Client & Commercial Engagement

• Partner with Sales and Client Services leadership to support retention, renewal, and expansion for key accounts;
• Engage with senior client stakeholders as a trusted advisor, with support from subject-matter experts on your team as needed;
• Contribute to RFPs, proposals, and prospect conversations alongside the Commercial team.

Cross-Functional Collaboration

• Work closely with Research, Operations, Technology, and Commercial teams to ensure seamless service delivery and alignment on strategic priorities;
• Drive the evolution of the overall policy service model in partnership with stakeholders across the business.

The total annual compensation range for this permanent, full-time role is between $155,000 CAD – 180,000 CAD (base salary plus bonus). The salary is complemented with a comprehensive benefits program, including employer-paid health and dental coverage from Day 1 and a pension plan that starts three months after the hire date.

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