User Experience / Market Researcher

Our client is hiring a contract Senior UX / Market Researcher with a strong quantitative and banking industry background to join their team working on in-app experiences associated with their personal banking business unit reporting to the Senior UX Research Manager.

T4 Hourly Rate: up to $85/hour

Incorporated Hourly Rate: up to $100/hour

Duration: 6 months

Location: Toronto - Hybrid - Monday/Wednesday/every other Friday (10 days/month)

Requirements:

• Mixed method researcher with strong quantitative skills (Qualtrics specifically) and experience conducting market research
• Must have familiarity with industry reporting (e.g., JD Power, eMarketer, Forrester, etc.)
• Must having banking industry background - Experience with credit card products, rewards programs, or cardholder journeys is strongly preferred
• Experience conducting competitive assessments and translating market, experience, and feature benchmarking into actionable product and strategy recommendations
• Ability to connect customer insights, analytics, and market trends to strategic investment decisions and opportunity prioritization.
• Light design within Figma - a big plus!