Urgent hiring for Customer Service Coordinator/Location-Gurgaon/Day Shift/WFO/Need candidates with immediate joiners/Salary-Upto.4.80lpa

Hi Folks,

We are hiring for the below role with the leading manufacturing industry.

Role-Customer Service Coordinator

Location: Gurgaon – Bhondsi

Shift: 9 a.m. to 6 p.m.

Monday to Saturday working with Sunday fixed off

Salary- Upto 4.80lpa

Job Summary:

The Service Coordinator will be responsible for managing service operations,

coordinating with engineers and stakeholders, ensuring accurate system updates,

and supporting overall service workflow while adhering to Stryker’s quality and

compliance standards.

Key Responsibilities:

1. Register service complaints/events and assign engineers
2. Provide updates and coordination support to field engineers
3. Partner with field and in-house teams for workflow and process improvements
4. Coordinate with internal and external customers for approvals and inputs
5. Coordinate with logistics partners for reverse and forward pickups
6. Maintain and track loaner equipment and follow up for retrieval
7. Coordinate with inventory team for spare availability and reconciliation
8. Create, update, assign, and reassign Preventive Maintenance (PM) requests
9. Follow up with channel partners, ASPs, and engineers for install base updates
10. Track warranty and contract expiry for customers
11. Coordinate internally for quotations and contract proposals
12. Maintain accurate data in systems and prepare reports as per defined metrics
13. Provide extended support as required
14. Ensure adherence to Stryker Quality Management System and compliance guidelines
15. Accurately enter order data and verify entitlement and serial number coverage
16. Assist in month-end closing activities

Required Skills:

• Strong working knowledge of Microsoft Excel (including Pivot Tables) andcPowerPoint
• Good reporting and presentation skills
• Strong coordination and organizational abilities
• Good communication skills in English and Hindi (regional language is an added advantage)
• High attention to detail and accuracy

Eligibility Criteria:

• Graduate in any discipline (preferred)
• Relevant experience in service coordination / operations / backend support
• Willingness to work extended hours when required
• Ability to manage multiple tasks and stakeholders effectively.

Interested candiadates please share your updated resume on [email protected]