Trainee / Department Manager

Are you ready to start your journey in luxury hospitality and be part of a team that creates unforgettable guest experiences?

At METT Barcelona, a 5-star hotel set in a peaceful, elevated location with stunning views, we offer more than a workplace, we offer a lifestyle.

With its unique design, warm and personalized service, and exciting food & beverage concepts, our hotel is a place where people feel inspired, valued, and supported. Every team member plays an important role in creating memorable moments for our guests.

Join METT Barcelona and become part of a team that creates great first impressions and unforgettable guest experiences.

Join us as a Reservations Trainee and start your professional journey in a dynamic and inspiring hospitality environment.

What You Will Learn & Do as a Reservations Trainee:

• Assist in managing hotel reservations via phone, email, and online channels
• Support in handling guest inquiries, providing accurate information about rooms, rates, and services
• Learn how to use reservation systems and booking platforms
• Help ensure all bookings are correctly entered and updated in the system
• Assist in coordinating with Front Office and other departments to ensure smooth guest arrivals
• Learn to manage cancellations, modifications, and special requests
• Provide excellent customer service and maintain a professional communication style
• Observe and apply hotel standards and procedures in all interactions

What are we looking for?

• A current university or school student related to Hospitality, Tourism, or Business
• Fluent in Spanish and English
• Strong communication and organizational skills
• Friendly, proactive, and eager to learn
• Available for a 6-month full-time internship
• Able to sign a collaboration agreement with your school
• Legally authorized to work in Spain or enrolled in a university approved for internships within the EU

Your benefits

• Paid Internship
• Staff meals during the working shifts
• Mentorship and hands-on career-building experience