Therapeutic Services Support Officer

Role: Therapeutic Services Support Officer

Reports to: Therapeutic and Support Services Manager

Location: Belfast Head Office

Hours: 37 hours per week

Salary: £27,592.01- £30,110.24(NJC Scale)

About Nexus?

Nexus is a Northern Ireland wide charity and 2024 marked 40 years of providing services in supporting victims and survivors of sexual abuse and abusive relationships.????

Every year in Northern Ireland there are thousands of sexual offences reported to PSNI, and thousands more that go unreported. Without specialist support like ours, victims of these crimes will find it even harder to deal with the trauma they experience. The impact of this trauma can be devastating and is lifelong.??

We deliver a range of bespoke and specialised supports and services including:??

• Trauma informed counselling to those affected by sexual assault and trauma from age 8??

• Post counselling support and follow-up??

• A UK wide 24 hour Domestic and Sexual Abuse Helpline, which is funded by the Department of Health, Department of Justice, and the Department for Communities in Northern Ireland??

• Education and Training initiatives delivered to a breadth of organisations, professionals, parents,schoolsand young people on topics such as consent, child sexual exploitation, handlingdisclosuresand healthy relationships.??

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Our most recent strategic plan (2023- 2026), latest reports, policies and research can be viewed here:??

We use lived experience, professionalexpertiseand research to improve the development of relevant policy,practiceand service commissioning.?

We stimulate debate so our society becomes more informed and confident in speaking out and challenging sexual abuse and abusive relationships to break the cycle.??

Our people our vital to the success of the organisation, they are a dedicated and professional group of individuals who uphold our values through the delivery of specialist, quality driven and sustainable services.?

Job Purpose

As Therapeutic Services Officer, you will ensure the delivery of exceptional operational support for our Therapeutic Services Team. Leading the Therapeutic Services Team and working collaboratively with the Clinical Coordinator and Therapeutic Services Manager you will contribute to the efficient and effective delivery of high-quality counselling and therapeutic interventions for people impacted by sexual abuse and abusive relationships.

This role requires a proactive and analytical approach, combining advanced administrativeand reportingexpertise.You will understandtherapeutic principlesandoptimise service delivery;enhancingthe client experience, ensuring the flow of the service from client referral through to the completion of the clients counselling journey.

Key Responsibilities

Leadership and People Management

• Provideday-to-day leadership, supervision, and support to theTherapeuticService Support Team, ensuring clearobjectives, accountability, and high-performance standards.

• Conduct regular one-to-one supervision, annual appraisals, and team meetings to support professional development and service alignment.

• Foster a supportive, inclusive, and collaborative team culture that prioritises wellbeing, resilience, and professional growth.

• Identifytraining and development needs within the team, coordinating access to appropriate learning opportunities.

• Develop andmaintainclear communication channels within the team and across departments to ensure coordinated service delivery.

• Proactively address performance or conduct issues, following internal HR and safeguarding procedures with professionalism and discretion.

• Empower team members through delegation, mentorship, and constructive feedback, encouraging innovation and ownership.

• Promote continuous improvement by encouraging reflective practice, feedback collection, and participation in service development initiatives.

Referral and Client Pathway Management

• Lead the development and implementation of streamlined referral processes, ensuringtimelyandaccurateclient intake.

• Act as a senior point of contact for complex client inquiries,providingexpert guidance and support based on a comprehensive understanding of therapeutic interventions.

• Facilitate seamless transitions throughout the therapeutic journey, ensuring a client-centredapproach.

• Manage room hire bookings, optimising resource allocation and ensuring efficient useof counselling spaces.

• Analyse referral trends and provide recommendations for service enhancement.

Advanced Client Administration and Case Management Oversight

• Oversee theadministration of theentire client lifecycle, from referral and assessment to discharge and archiving, ensuring adherence to organisational policies and regulatory standards.

• Develop and implement robust case management protocols,facilitatingeffective communication and collaboration between clinical staff and clients.

• Conduct regular audits of client files and case management practices to ensure compliance andidentifyareas for improvement.

• Develop andmaintaina system for tracking client outcomes and service effectiveness.

Therapeutic Knowledge Application and Service Development

• Apply knowledge of therapeutic interventions to inform and enhance administrative processes and service delivery models.

• Conduct research and analysis of best practices in therapeutic servicedelivery andmake recommendations for service enhancement.

• Act as a resource for the counselling team, providing guidance and support on administrative and operational matters.

Comprehensive File Management, Compliance, and Audit

• Lead the implementation of robust file management and archiving systems, ensuring complianceinternal policies and processes,data protection,legal andregulatoryrequirements.

• Conduct regularproceduralaudits and compliance reviews,identifyingand mitigating potential risks.

• Develop andmaintaincomprehensive documentation and reporting systems to support audit readiness and regulatory compliance.

• Ensure that all clinical staff have full understanding of, and adhere to, all legal and ethical requirements.

Performance Management, Data Analysis, and Reporting

• Lead the development and monitoring ofdatato ensure service targets are achieved.

• Conduct in-depth data analysis toidentifytrends, patterns, and areas for improvement.

• Utilise client data to prepare comprehensive reports for the Head of Therapeutic Services and funders, providing insights into service performance and outcomes.

• Identifyand implement process improvements to enhance operational efficiency and service effectivenessof Therapeutic Services.

Counsellor Support, Training, and Development Coordination

• Provide advanced administrative support toClinical staff staff counsellors and associate counsellors,clinical placement students, ensuring they have the resources and information needed to deliver effective services.

• Coordinate andfacilitatethe onboarding and training of new counsellors.

• Organise and manage professional development events and training programmes for the counselling teamin collaboration with the Therapeutic Services team.

Crisis Management and Interagency Collaboration

• Lead the coordination of crisis management responses, ensuringtimelyand effective interventions.

Develop andmaintainstrong working relationships with other organisational teams and external agencies,facilitatingseamless service delivery.

• Lead on the development and implementation of risk management protocols.

Quality Assurance, Feedback, and Service Improvement

• Lead the development and implementation of quality assurance frameworks and processes.

• Lead the implementation of process improvements and quality initiatives.

Ethical and Confidentiality Leadership

• Champion ethical practice and confidentiality standards within the Therapeutic Services team.

• Provide guidance and support to staff on ethical and confidentiality matters.

• Ensure that all organisational policies and procedures are aligned with ethical and confidentiality guidelines.

Key Skills and Attributes

• 3 years+ demonstratable experience of working at a senior adminlevelto include the management and supervision of staff and volunteers

• Ability to develop and implement plans and initiatives.

• Leadership: Ability to lead and motivate others to deliver new referrals and engage positively with new clients who wish to avail of our services.

• Analytical Skills: Ability to analyse complex data andidentifytrends.

• Problem-Solving: Ability toidentifyand resolve complex problems.

• Communication: Excellent verbal and written communication skills.

• Organisational Skills: Ability to manage multiple projectsand priorities. ?

• Compliance Expertise: Thorough understanding of data protection, court, and confidentiality requirements.

• Proficiencywith scheduling software, databases, and client management systems.

Person Specification

Essential Criteria

• 3+years experiencein a senior administrative or case management roleincluding the management and supervision of staff and volunteers

• Experience of managing referrals/ prioritising workloadtoensurecontracts are deliveredina timelyand effective way

• Demonstratable experience in data analysis and researchto ensure thetimelydelivery of reports to inform organisation decisions andfunder updates

• Demonstratableleadership and management skills.

• Strong understanding of therapeutic principles and practices.

• Proven ability to develop and implement quality assurance and compliance frameworks.

• Excellent analytical and problem-solving skills.

• Commitment to ethical practice and confidentiality.

• Relevant qualifications in administration, management, or a related field.

Desirable criteria

• Understanding of therapeutic practises, support and signposting options for clients and service users.

Application details?

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CV Application requirements ACCESS NI (Criminal Conviction Checks for Regulated Activity Posts)?

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• The successful applicant will be subject to an Enhanced Access NI check.???

• The Access NI Code of Practice is available to applicants on request.????

• Having a criminal record does not automatically prevent a person being employed by Nexus NI.??

• If you are unsure what this is, please consult this website:?

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• As per Access NI Code of Practice Nexus NI has a policy on the recruitment of Ex-offenders which is available on request by sending an email to:?

• All informationdisclosedwill be handledin accordance withthe Nexus NI policy on Keeping Information Safe which is available on request by sending an email to:?

We are committed to promoting equality of opportunity and welcome applications from all suitably qualified persons. In line with the Disability Discrimination Act 1995 (as amended in Northern Ireland) and Equality Commission for Northern Ireland guidance, we will consider reasonable adjustments to the selection process and/or working arrangements where a disability affects an applicants ability to hold a driving licence, provided that the essential requirements of the role can be fulfilled.

This job description is not incorporated into the employees contract of employment.

It is intended as a guide and should not be viewed as an inflexible specification. It may be varied from time to time in the light of strategic developments following discussion with the post holder.

Please visit our website for more information.?

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We welcome applications from all suitably qualified persons. However, as Black and minority ethnic groups, male, disabled people, and people from the LGBTQIA+ community are currently under-represented, we would particularly welcome applications from the above-mentioned communities and backgrounds.?

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Selectionwill be made on merit.?

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Please note CV's alone are not accepted. Please visit our website and download the supplementary questions for this role and submit this form along with your CV. Information how to apply is on our website. Deadlines for applications is Thursday 10th September 2026 at 12pm.

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