Telecommunications Manager

Job Description Job Description This is a Hybrid On-Site and Remote project in Austin, TX. Estimated 45 hours/week. • Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms • Oversee daily operational activities, including incident management, problem resolution, and service availability • Serve as escalation point for high-priority network and infrastructure issues • Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions • Support ongoing and planned initiatives, including: SD-WAN implementation and optimization Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics) ecurity integrations (e.g., Secure Workload, NGFW, identity services) • Provide vendor coordination and oversight for network-related services and contracts • Ensure compliance with Agency security standards, policies, and regulatory requirements • Participate in change management processes and ensure proper documentation and approvals • Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives • Provide status reporting, risk identification, and mitigation planning to leadership • Maintain documentation of network architecture, processes, and operational procedures • Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years Required/Preferred Experience 7 Required Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals. 7 Preferred Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required. 5 Preferred Minimum of five (5) years’ experience managing a networking team in a highly complex environment. 5 Preferred Experienced with implementation and support of 24x7x365 network, voice, and video environment.