⚡ New
Telecom analyst
ScanSource
São PauloFull-timeMid LevelOn-site
Job Description
- Bachelors degree in Technology, Engineering, Business, or related fields, or equivalent experience.
- Fluent English, with the ability to participate in daily meetings and prepare reports for the U.S. headquarters.
- 35 years of experience in telecom analysis, procurement, sourcing, or IT consulting.
- Strong knowledge of telecom services including voice, data, wireless/IoT, VoIP, and WAN.
- Hands-on experience with TEM platforms, reporting, analytics, and dashboards (Sakon, Tangoe, Calero).
- Experience managing wireless mobility environments (devices, plans, and carriers).
- Knowledge of telecom technologies such as SIP, WAN, IoT, cloud services, UCaaS, CCaaS, and legacy systems (TDM).
- Experience with telecom order management (MACD processes Moves, Adds, Changes, Disconnects).
- Advanced proficiency in Microsoft Excel.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Familiarity with major telecom vendors (e.g., Cisco, AT&T, Verizon, Lumen).
- Analyze telecom expenses, usage trends, and billing data to identify cost-saving opportunities.
- Lead telecom procurement activities, including RFP/RFQ development, vendor sourcing, and bid evaluation.
- Perform invoice auditing and invoice validation to eliminate billing errors and optimize costs.
- Manage vendor relationships, monitoring KPIs and ensuring compliance with service level agreements (SLAs).
- Support project management of telecom implementations, migrations, and upgrades.
- Conduct site audits to validate telecom inventory, services, and infrastructure.
- Oversee wireless mobility management, including device lifecycle, plan optimization, and usage monitoring.
- Manage telecom service orders (wireless and wireline), ensuring accuracy and timely delivery.
- Collaborate with clients to assess telecom needs and recommend cost-effective solutions.
- Support telecom audits, inventory management, and lifecycle tracking of assets.
- Assist in the design and implementation of telecom solutions such as SIP, WAN, VoIP, and IoT.
- Provide support for legacy telecom systems and basic TDM environments.
- Evaluate and support the adoption of emerging technologies, including IoT and cloud communications.
- Utilize telecom expense management (TEM) platforms (e.g., Sakon, Tangoe, Calero, MOTUS).
- Develop reports and dashboards, including cost analysis, variance tracking, and executive insights.
- Prepare reports, dashboards, and presentations with actionable insights for clients.
- Stay updated on telecom market trends, pricing models, and emerging technologies.
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