Technical Support Executive
iSummation Technologies Pvt Ltd.
Job Description
ABOUT THE ROLE
We need a Technical Support Executive to troubleshoot customer issues across software, hardware, networks, and applications, and coordinate with engineering teams when needed for US client support.
KEY RESPONSIBILITIES
● Handle customer queries by call, email, or chat and troubleshoot technical issues remotely.
● Log, track, and own support tickets through resolution, escalating complex cases when required.
● Meet SLAs, maintain customer satisfaction, and update support documentation.
● Stay updated on product releases and patches.
REQUIRED QUALIFICATIONS:
● 3 – 5 years of hands-on technical support experience in the IT industry; non-technical, BPO, and non-IT profiles are not eligible.
● Degree, diploma, or certification in IT, Computer Science, or a related field.
● Strong knowledge of applications, Windows/Linux, basic networking, ticketing, and remote support tools.
● Good English communication and problem-solving skills; SQL, API, or scripting knowledge is a plus.
● Open to rotational/night shifts, weekends, and holidays.
Location: Adani Shantigram, Ahmedabad (On-Site)
Relevant Experience: 3 - 5 years
Experience Preferred: From IT industry (Technical Support Background)
Time: Night Shift (6:30 PM - 3:30 AM)