Technical Support Engineer

The Support Engineer is the technical backbone of our customer support escalation path. When an issue is reported to Tier 1 Support and they are unable to resolve it, it is escalated to you. You have direct access to the production database and the source code, and you are expected to solve problems at a level of sophistication well beyond surface-level configuration.

You will diagnose issues by reading code, querying data, and reproducing problems in lower environments. You will apply data fixes where appropriate and contribute code changes back into the product codebase to resolve recurring issues permanently. When a problem requires a larger architectural change or falls clearly within a product teams area of ownership, you will partner with and escalate to the Engineering team responsible for that area.

Additionally, you will be the technical expert who works with customers and third parties to implement API integrations, educates interested parties on data integration and reporting, and provides technical solution guidance. This role sits between Tier 1 Support and Engineering. You are the person who turns something is broken into either a verified fix, a defensible data correction, or a precise, reproducible escalation that engineering can act on immediately.

REQUIRED SKILLS & EXPERIENCE AI-Forward Support Mindset Experience using AI tools (e.g., Claude, Copilot, etc.) for investigation, query writing, code generation, and customer communication drafting. Comfort generating a majority of SQL and code fixes through AI and validating/refining outputs before applying them to production. Ability to decompose ambiguous customer reports into clear hypotheses, prompts, and constraints.

Technical Skills Strong SQL skills, including the ability to read and write production-grade queries against SQL Server, investigate data anomalies, and author safe data-correction scripts. Solid fundamentals in C and .NET (all versions), enough to read existing code, trace logic, and contribute targeted bug fixes. Familiarity with Angular, Vue, and/or other modern frontend patterns sufficient to investigate UI-layer issues.

Experience with REST/SOAP APIs, JSON/XML, log analysis, and system integrations. Comfort working in large legacy codebases and improving them incrementally. Working knowledge of Git-based workflows, CI/CD pipelines, and Agile delivery.

Support & Engineering Discipline Strong debugging and problem-solving skills able to reason about complex systems and trace issues across layers (UI API service database). Disciplined approach to production data changes: scripted, reviewed, reversible, logged. Excellent written and verbal communication able to explain technical findings to both customers and engineers.

Calm under pressure able to prioritise across multiple active escalations. Commitment to code quality, testing, and secure coding practices, even in fix-forward situations. Experience & Education 3+ years of experience in a technical support, application support, or software engineering role with direct customer-issue ownership.

Demonstrated experience working with production databases and contributing code into a shared product codebase. Bachelors degree in Computer Science or related field (or equivalent experience). Kindly reply to this email without changing the subject line with an updated copy of your resume along with the following details.

Current CTC: Expected CTC: Notice Period: AI Screening As part of our evaluation process, an initial AI screening round invite will be shared with you shortly. We request you to complete this assessment at the earliest, as it plays a crucial role in strengthening your profile and helps us process your candidature more effectively with the client. Thanks & regards, Team Finjo Disclaimer : Finjo and its associates adhere to a strict no-charge policy for jobseekers.

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