Technical Support Engineer (Engineer Support)

A great opportunity for a Deskside Support Engineer to join an site IT team in Manchester. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent to face support. Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools Support product/application evaluations and follow all documented IT processes. Experience in deskside 1st & 2nd Line support. Strong knowledge of Windows 10 and Microsoft Office. Experience with Active Directory (password resets, account management). Familiarity with encryption technologies (training provided). Hardware support: laptops, desktops, peripherals, printers. Basic networking: patching, connectivity checks, troubleshooting.

Experience using an ITSM platform (ServiceNow or similar). Ability to diagnose and resolve desktop, software, and user issues. Flexible Application Process - (url removed)/work/flexible-application-process