Technical Account Manager

Job Description

Exp: 3 to 6 years

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Job Role : Technical Account / Customer Success Manager

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Job Location: Noida , sector 60 , All 5 days WFO

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Shift Timings : EST time zone ( 6:30 PM to 3:30 AM)

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Job Description:

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• Own the end to end technical relationship for a portfolio is largest and most
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• strategic merchants, often at C level or VP level engineering stakeholders.
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• Lead complex, multi-phase integration and optimization initiatives, including custom
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• implementations, platform migrations, and large scale upsell or cross sell efforts.
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• Serve as the executive level technical escalation point, resolving high stakes, high
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• visibility technical issues under time pressure.
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• Proactively identify growth opportunities within strategic accounts by deeply
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• understanding merchant architecture, roadmap, and business goals.
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• Partner with Product and R&D leadership to influence roadmap based on strategic
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• merchant needs, and represent the voice of our biggest customers internally.
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• Build scalable frameworks, tooling, and best practices that can be applied across the
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• broader TAM organization, not just individual accounts.
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• Own quantifiable outcomes tied to strategic account health: reduced time to value,
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• expansion revenue enabled, escalation reduction, and merchant retention.
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Qualifications

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• 3 or more years of experience in a Technical Account Manager, Solutions Engineer or
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• Solutions Architect roles, with direct experience supporting large, complex enterprise
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• customers.
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• Track record of owning strategic, high-revenue enterprise relationships end to end,
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• including navigating executive stakeholders on both the merchant and internal side.
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• Deep technical background, including hands on experience with SQL, API integrations,
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• log analysis, and reading source code at a level that allows independent technical
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• investigation without heavy engineering support.
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• Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiatives
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• from strategy through execution.
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• Strong executive communication skills, comfortable presenting technical strategy to
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• senior leadership on both sides.
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• Proactive mindset and strong ownership.
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• Excellent written and spoken English.
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• Experience in E-commerce, payments, or FinTech, particularly with large scale US
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• retailers, is a significant advantage.
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