Technical Account Manager

Overview

As a Technical Account Manager, you will be the technical advisor for large enterprise customers using TeamViewer's DEX platform. You will drive platform adoption, optimize performance, and help customers realize measurable business outcomes. You’ll work with IT, End User Management, and Digital Workplace teams to design scalable deployments and ensure long-term value and renewal.

This role blends deep technical expertise with strategic guidance, supporting cross-functional collaboration to scale impact. Join a mission-driven team shaping the future of digital work experiences.

• onsite onboarding at HQ
• competitive compensation with bonuses
• pension plan top-up
• public transport friendly offices
• e-bike lease (Germany only)
• gym discounts via Corporate Benefits

• Act as primary technical advisor for enterprise accounts, providing architectural guidance and deployment support
• Design scalable deployments aligned with best practices and customer environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
• Develop and execute tailored onboarding and adoption plans to drive DEX utilization
• Enable advanced DEX capabilities (automation, dashboards, endpoint health analytics) to deepen platform use
• Monitor platform usage and performance, identify optimization opportunities, and deliver health checks
• Lead troubleshooting and coordinate resolution with support and engineering
• Translate customer goals into measurable platform outcomes and present data-driven value reviews
• Identify opportunities for feature expansion and collaborate with Sales/Customer Success on renewals and growth

• 5+ years in a customer-facing technical role supporting enterprise deployments (on-premise and SaaS)
• Strong knowledge of EUC, DEX, and endpoint technologies (Windows/macOS, Intune, SCCM, VMware, Nexthink)
• Familiarity with ITSM platforms (ServiceNow), identity providers (Azure AD, Okta), and SaaS/cloud integrations
• Scripting/automation: PowerShell, Bash, Python; working knowledge of REST APIs
• Proven ability to communicate with both technical and non-technical stakeholders
• Experience with ServiceNow integrations and API integrations
• Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)
• Experience with large-scale environments (10,000+ endpoints) is highly desirable
• Certifications in Microsoft, VMware, ITIL, TOGAF, Nexthink are a plus

• excellent communication
• cross-functional collaboration
• problem-solving
• DEX/EUC knowledge
• Windows/macOS endpoint management
• Intune, SCCM