Team Leader - Order Management (Customer Service)

Key Responsibilities

• Lead, motivate, and develop an Order Management team (around 10 employees).

• Organize team workload, monitor KPIs, and ensure high quality and timely execution of processes.

• Oversee end-to-end order management in SAP (order entry, price and availability checks, invoicing).

• Act as an escalation point for complex operational issues, complaints, and non-standard cases.

• Coordinate delivery processes in cooperation with distribution centers and carriers, including special deliveries for the Polish market.

• Supervise product returns and exchanges.

• Ensure accuracy of invoices and credit notes issued to customers.

• Oversee customer inquiries handling in the CRM system (Salesforce).

• Analyze data and ensure customer databases are accurate and up to date.

• Cooperate closely with the line manager, sales, logistics, and other internal teams.

• Support continuous improvement initiatives and implementation of best practices within the team.

Requirements

• Several years of experience in managing a small team, preferably in an international environment.

• Background in order management, customer service, logistics, or sales administration.

• Very good knowledge of ERP systems (SAP experience is a strong advantage).

• Experience with CRM systems, preferably Salesforce.

• Very good command of English (minimum B2/C1; daily use in an international environment).

• Strong problem-solving skills and experience in complaint handling.

• High attention to detail and excellent work organization skills.

• Strong communication skills and a people-oriented leadership approach.

We Offer

• Stable employment in a prestigious international organization.

• Professional onboarding and development training, including leadership development.

• Friendly and collaborative working atmosphere in an international team.

• Private medical care.

• Multisport card.

• Lunch card.

• Hybrid working model.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates 
Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland