Team Leader_Gurugram ( BPO/KPO)_Non Voice Process

A KPO in Gurugram hiring for Team Leader for Non Voice Process Location: Gurugram Experience: 4 –8 Years (2+ Years as TL) Salary Range :-3.5 LPA to 6 LPA Job Summary: We are looking for an experienced Team Leader with a strong background in US Healthcare KPO operations. The candidate will be responsible for managing team performance, ensuring quality deliverables, maintaining client relationships, and driving process improvements. Key Responsibilities: * Lead, manage, and mentor a team to achieve productivity and quality targets * Ensure adherence to SLA, TAT, and client-specific requirements * Coordinate with management for daily operations, updates, and issue resolution * Monitor team performance through regular reviews, feedback, and coaching * Handle client escalations and ensure timely closure * Maintain compliance with HIPAA and data security guidelines * Conduct pre-shift/post-shift meetings and share daily updates * Analyze MIS reports, identify trends, and drive performance improvements * Ensure accuracy, quality control, and process standardization * Drive team engagement, motivation, and retention initiatives * Collaborate with Quality, Training, and HR teams for overall team development Required Skills Age& Qualifications: * Experience in US Healthcare processes (RCM, Medical Billing, AR, Coding, or HIM) * 2+ years of experience in team handling and people management * Strong communication and client coordination skills• Good analytical and problem-solving abilities * Ability to work in a fast-paced and target-driven environment * Proficiency in MS Excel, reporting, and dashboards

For better Screening, Please reply below mentioned questions:- 1.

Which Industry you are working currently ? 2.

Do you have any international client handling experience ? 3.

Age ? 4.

How much experience you have as a Team Leader ? 5.

CTC? 6.

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