System Analysts

Job Type: Permanent | Full time

Job Description

Spyder Industries Australia PTY LTD is hiring a Full-time System Analyst in Collie, Western Australia. The role involves evaluating ICT systems and recommending improvements, supporting implementation, and coordinating testing.

Location & Work Arrangement

Work location: In person, Collie, Western Australia. Flexible hours available.

Salary

AU$90,000 to AU$98,000 per year plus superannuation.

Responsibilities

• Consult with users, managers, clients, and technical stakeholders to understand operational needs and formulate clear business and system requirements.
• Analyse existing ICT systems, business processes, procedures, workflows, and work practices to identify limitations, inefficiencies, risks, and opportunities for improvement.
• Recommend modifications, additional components, integrations, or new systems to meet operational and user requirements.
• Translate user and business requirements into clear functional specifications and system documentation for developers, vendors, and support teams.
• Prepare business requirement documents, functional requirement specifications, system process diagrams, data flow diagrams, process notes, and implementation documentation.
• Coordinate and support system testing, integration testing, user acceptance testing, defect tracking, and resolution.
• Assess system functionality and user feedback to recommend improvements in usability, performance, workflows, and business processes.
• Develop and maintain user guides, system procedures, training materials, and technical support documentation.
• Maintain accurate system records, configuration information, issue registers, testing records, and operational reports.
• Support deployment of ICT solutions, assist users during transitions, upgrades, and process changes.
• Communicate with stakeholders and provide practical technology solutions that improve operational efficiency and user experience.
• Perform other related system analysis and ICT project duties as reasonably required.

Qualifications

• Minimum 3 years of relevant experience as a System Analyst, Systems Analyst, ICT Business Analyst, or a closely related ICT systems role.
• Relevant qualification in Information Systems, Business Information Systems, Computer Science, Information Technology, Software Engineering, or an equivalent field.
• Strong understanding of ICT systems, business processes, system workflows, and operational requirements.
• Experience consulting with users to gather, analyze, formulate, and document business and system requirements.
• Experience evaluating existing systems, business processes, procedures, and work practices.
• Ability to identify system limitations, operational inefficiencies, integration issues, and areas for improvement.
• Experience preparing functional specifications, system requirement documents, workflow diagrams, process models, data models, and technical documentation.
• Experience supporting system implementation, integration, configuration, testing, and deployment activities.
• Understanding of system testing, user acceptance testing, defect tracking, quality assurance, and change management processes.
• Experience with Microsoft 365, Active Directory, ServiceNow, Google Workspace, ERP systems, CRM systems, or similar business platforms.
• Strong stakeholder communication skills and ability to work with both technical and non-technical users.
• Good analytical, problem-solving, organisational, and project coordination skills.
• Strong attention to detail and commitment to system quality, data integrity, and continuous improvement.
• Ability to work independently and collaboratively as part of a multidisciplinary team.

Application

Please submit an up-to-date CV. Shortlisted applicants will be contacted for an interview.

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