System Analyst

We’re Hiring – (System Support Analyst | Remote) LearningMate/Straive is looking for a skilled System Support Analyst to join our team and support our U.S. based client partner, MGT Impact Solutions, LLC! Join our dynamic team! Apply now by sending your resume to [email protected] Key Responsibilities: Service Request Management · Review, prioritize, and complete system administration service requests for MGT business applications based on established documentation and procedures. · Perform routine administrative tasks such as: o User provisioning and access management o Data updates and corrections o Configuration adjustments o Report and dashboard setup o Workflow and automation updates (where documented) · Ensure requests are completed within defined service-level agreements (SLAs). · Document work performed and maintain clear records in the service management system System Administration · Maintain system configurations according to documented standards. · Troubleshoot system issues related to access, configuration, and basic functionality. · Escalate complex issues to senior system administrators or platform specialists when required. · Validate system changes and ensure they align with governance and change management processes.

Documentation & Process Development · Create and maintain clear system documentation, standard operating procedures (SOPs), and knowledge base articles. · Work with business stakeholders to translate business requirements into documented support processes and system procedures. · Continuously identify opportunities to improve support workflows, documentation quality, and operational efficiency. · Assist in building repeatable processes that allow consistent service delivery. Minimum Qualifications: · Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field (or equivalent experience). · 5 years of experience supporting enterprise business systems. · Experience working in Salesforce with System Administrator privileges · Basic to intermediate understanding of relational databases / SQL · Experience managing ticket-based service requests in an IT support or operations environment. · Strong documentation and process writing skills · Ability to follow structured procedures and maintain detailed records. Preferred Qualifications · Salesforce Administrator certification · Experience with professional services automation (Mavenlink, Certinia, etc.) and/or ERP systems (NetSuite). · Familiarity with ITIL-based service management processes. · Experience creating knowledge base documentation or internal training materials.

What Success Looks Like · Executes system support requests accurately and efficiently · Maintains clear, organized documentation · Improves operational processes and system usability · Provides reliable day-to-day system support to business users