Support Team Lead

Experteer Overview

¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación. In this role you lead a on-site Customer Support team in Barcelona, shaping faster, thoughtful help for millions of Revolut users. You’ll build a solid operating foundation and explore scalable improvements to support rapid growth. You partner with cross-functional teams to maintain high-quality service and adhere to SLAs, taking ownership of tough issues. You’ll be a visible leader who motivates others and drives continuous improvement. This opportunity combines people leadership with hands-on problem solving in a dynamic fintech environment.

Compensaciones / Beneficios • Lead a team of 5-10 FTEs • Monitor daily performance to ensure productivity, quality, and SLA adherence • Conduct regular 1:1s, team meetings, and performance reviews • Identify and drive process improvements • Highlight unusual performance trends and address issues • Proactively own difficult problems and act as a workplace leader

Responsabilidades • English C1+ • Catalan C1+ and Spanish C1+ • xqbhyrx 1+ years managing a team of 5+ FTEs • Ability to work under pressure, manage multiple projects, meet deadlines • Strong communication with internal teams, counsel, and regulators • Sound judgement and experience in customer support • On-site in Barcelona with rotating shifts including weekends

Requisitos principales •