Support Engineer

1) Principal Purpose – To ensure the quality support provided to all the client/ Colleague/ Customers. 2) Duties – To help with any Support requests logged with Application Support Team for the range of applications. Coordination within the Team and Customer/User throughout the support lifecycle for logged cases. Create and Manage Application support knowledge base documentation.

To manage and support L1 support activities with Team. 3) Job skills – Experience in Support operation and Team management. Experience in incident management, problem management, change management and release management. Effectively work with other IT teams like application development and QA to investigate, test and develop solutions and workarounds to resolve client issues/requests Identify high priority incidents and escalate to management Experience working with business users at client site Excellent communication, persuasion and negotiation skills Good team player Working Knowledge of IT Hardware and Software Ability to learn, adapt and master in house software (Working Hours/Timing: 1:30 pm to 10:30 pm 6 months and 2:30 pm to 11:30 pm 6 months due to daylight UK timing) Salary up to 6 LPA based on experience and current salary.

Interested candidate can send their resume on [email protected] Call now on +91- 6354797016