Sr. Practice Manager

• Day‑to‑day management and strategic oversight of high‑volume Neurosurgery & Neuromedicine Pain ambulatory practice.
• Drive operational efficiency, monitor key performance metrics, ensure high‑quality care delivery, enhance patient experience, and support strong financial performance.
• Lead diverse, non‑clinical staff using ICARE framework; deliver performance management, staff development, workforce planning.
• Oversee clinical facility operations, ensuring regulatory compliance, safety standards, and organizational policies.
• Implement quality improvement, patient safety, reporting, and financial performance initiatives.
• Manage staffing schedules, supervise staff, monitor workflow for productivity.
• Develop and train staff, conduct performance appraisals, manage time‑off and scheduling.
• Control charge reconciliation, budget preparation, petty cash, expense management.
• Analyze patient satisfaction data and advocate resolution of complaints.
• Participate in committees, prepare ambulatory metrics reports.

Qualifications

• Associate’s degree in business or health care administration (preferred) with 3 years administrative experience and 2 years management experience in healthcare (required). Bachelor’s degree preferred.
• Expert proficiency in EMR, Master Scheduling, Billing; advanced typing and Microsoft Word/Excel.
• Advanced knowledge of medical practices, terminology, reimbursement policies.
• Strong interpersonal, communication, and organizational skills.
• Travel to office sites.

Compensation

Base salary range $28.50 - $37.06 per hour (minimum and maximum). Individual annual salaries/hourly rates will be set within the job’s compensation range, considering market data, education, experience, and internal equity.

EEO Statement

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. The University is not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law.