Solutions Engineer

• Work with cutting-edge web, payment, and AI technologies to deliver high-impact commerce solutions • Join a customer-first team focused on enabling scalable, seamless integrations for Zip’s merchant and partner ecosystem • Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip At Zip, we’re on a mission to be the first payment choice, everywhere and every day. As a Solutions Engineer, youll be the technical front line of our merchant and partner relationships. You’ll ensure Zip’s solutions not only solve today’s business challenges but also anticipate tomorrow’s.

With deep technical acumen, customer obsession, and a passion for execution, youll partner across teams and industries to bring bold, scalable solutions to life. You’ll join a collaborative, high-performing team of SEs and cross-functional peers who move fast, think strategically, and believe deeply in the value we bring to customers. This is a role for someone who thrives at the intersection of product, engineering, and commerce—with the technical chops and executive presence to match.

Interesting problems you’ll get to solve • Own and lead technical implementation discussions with merchants and partners across web, payment, and commerce technologies • Become a subject matter expert in payments, BNPL, and Zip’s platform capabilities • Collaborate with Zip’s Product and Engineering teams to build solutions that scale across multiple verticals and geographies • Translate business requirements and customer needs into actionable technical solutions • Deliver product demos and presentations to technical and non-technical stakeholders, including C-level executives • Troubleshoot integration issues and work cross-functionally to ensure successful deployments • Contribute to our public developer portal and documentation to improve integration velocity and customer experience • Apply AI tools and techniques to streamline implementation processes and improve time-to-value for partners • Act as a trusted advisor, helping clients and internal teams leverage Zip’s platform to meet their strategic goals What you’ll bring to the team • 5 years of experience working with or implementing web technologies, especially in e-commerce or payments • 3 years in a client-facing role, including experience presenting to technical and executive audiences • Proven track record of leading technical implementations and solutioning across cross-functional stakeholders • Familiarity with payment APIs, e-commerce platforms, and developer tooling • Strong written and verbal communication skills with the ability to simplify the complex • Demonstrated ability to translate technical details into business value • Experience leveraging or implementing AI tools in technical solutioning or process automation • A high-adaptability mindset with a bias for action, learning, and collaboration • Enthusiasm for working in a fast-paced environment with shifting priorities and growth opportunities What you’ll get in return Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work.

Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back. We think these are just some of the best things about being a Zipster. We will also offer you: • Flexible working culture • Incentive programs • Unlimited PTO • Generous paid parental leave • Leading family support policies • Company-sponsored 401k match • Learning and wellness subscription stipend • Beautiful Union Square office with a casual dress code • Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available