Solution Architect – Managed Services

Digital Workplace & Hybrid IT

Portugal | Flexible working model with occasional travel

Portuguese and English

About wBrain

At wBrain, we connect highly skilled professionals with challenging technology projects across Europe.

We work closely with our clients and consultants to build long‑term partnerships based on transparency, proximity and continuous professional growth. Our goal is to create the right match between people, technology and business needs, supporting professionals throughout every stage of their journey with us.

We are currently looking for a senior Solution Architect - Managed Services to join a complex enterprise environment focused on Digital Workplace and Hybrid IT services.

Role Overview

As a Solution Architect, you will be responsible for designing scalable, competitive and financially sustainable Managed Services solutions for enterprise clients.

This role operates at the intersection of service architecture, pre-sales, commercial solutioning and operational delivery. You will work closely with sales, technical, financial and delivery teams to translate business requirements into modern, executable and differentiated service models.

The ideal candidate combines strong technical knowledge with commercial awareness, financial modelling capabilities and the ability to influence senior stakeholders.

Key Responsibilities

• Lead service architecture and solutioning activities for complex enterprise opportunities.
• Understand client business objectives, operational challenges and technical requirements.
• Design end-to-end Managed Services solutions for Digital Workplace and Hybrid IT environments.
• Support RFPs, RFIs, BAFO processes and other formal bid activities.
• Define service scope, operating models, SLAs, XLAs, governance structures and support models.
• Develop value propositions, win themes and compelling solution narratives.
• Ensure alignment between commercial commitments, technical architecture, pricing and delivery capabilities.
• Build and validate financial models, including service volumes, unit costs, operational effort and scaling assumptions.
• Identify and manage risks, assumptions, issues and dependencies throughout the bid lifecycle.
• Produce service architecture documentation and transition plans.
• Lead technical and commercial discussions with clients and internal stakeholders.
• Coordinate the handover of approved solutions to Transition, Transformation and Delivery teams.
• Promote the use of standardised services, reusable components, automation and global best practices.

Required Experience

• At least 5 years of experience in Service Architecture, Solution Architecture or Managed Services solutioning.
• Proven experience designing complex and high-value enterprise service proposals.
• Strong background in Digital Workplace Managed Services.
• Previous experience as a Solution Architect, Lead Architect, Service Delivery Manager, Delivery Executive or similar role.
• Experience supporting enterprise RFPs, RFIs and competitive bid processes.
• Involvement in large-scale Transition and Transformation programmes.
• Ability to connect business requirements, technical design, operating models and financial assumptions.
• Experience working with multidisciplinary and international stakeholders.
• Strong presentation, negotiation and stakeholder management capabilities.
• Fluent Portuguese and English, both written and spoken.
• Availability for occasional travel according to project requirements.

Technical Knowledge

Candidates should demonstrate experience across several of the following areas:

Digital Workplace

• Microsoft 365 and collaboration environments
• Workspace as a Service
• Endpoint and device management
• Microsoft Intune and Windows Autopilot
• Identity and access management
• Virtual Desktop Infrastructure
• Digital Employee Experience
• Service Desk and Field Services

Cloud and Hybrid IT

• Hybrid cloud environments
• On‑premises and cloud integration
• Identity, monitoring, connectivity and security dependencies
• Cloud sourcing and delivery modernisation

Service Management

• ITIL v3 or ITIL 4
• SIAM and enterprise operating models
• ITSM platforms such as ServiceNow, EasyVista or CA Service Desk
• L1, L2 and L3 support models
• SLA and XLA definition
• Governance, reporting and continuous improvement

Automation and Innovation

• PowerShell or Python
• Robotic Process Automation
• AIOps
• Generative AI applied to IT operations
• Self‑service and self‑healing solutions
• Digital Employee Experience analytics

Security

• Zero Trust principles
• Identity and Access Management
• Identity governance
• Digital Workplace security
• Operational resilience

Financial and Commercial Capabilities

The successful candidate should be comfortable developing and defending the financial structure of a Managed Services solution, including:

• Unit costs per user, device or ticket
• L1, L2 and L3 operational effort
• Field Services costs
• Transition and transformation costs
• Service volumes and assumptions
• Upscaling and downscaling scenarios
• Contractual flexibility
• Risk and contingency assumptions
• Solution profitability and long‑term sustainability

Nice to Have

• ITIL Expert or equivalent certification
• Microsoft, Azure or AWS certifications
• Experience with Hybrid IT service architecture
• Experience with AIOps or Generative AI solutions
• Knowledge of Green IT and digital sustainability
• Experience with DevOps and next‑generation operating models
• Knowledge of Digital Employee Experience platforms and practices

What We're Looking For

We are looking for a senior, consultative and pragmatic professional who can operate at the intersection of sales, architecture, financial modelling and delivery.

The right candidate will be able to:

• Start with business outcomes rather than technology products.
• Translate complex technical concepts into clear business value.
• Build solutions that are competitive, scalable and operationally realistic.
• Act as a trusted advisor and challenge client requirements when appropriate.
• Communicate effectively with technical teams, procurement, CIOs, CFOs and executive stakeholders.
• Balance innovation, standardisation, risk and commercial competitiveness.
• Demonstrate real examples of solutions that were successfully designed, defended and transitioned into delivery.

Apply

Interested in joining this opportunity?

Send your updated CV to [email protected], mentioning "Solution Architect - Managed Services" in the subject of your application.

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