SOC Manager

The SOC Manager is responsible for all aspects of the 24x7 SOC including the management of staff, tools, methodology, engagement, and delivery processes. This role's primary function is to manage a team of staff members that perform multiple tasks including security monitoring, analysis and reporting. This role is an industry SME, provides sales support and product development, and continuously improves the engagement process.

This role provides strategic and thought leadership while supporting company initiatives. Key responsibilities include: Direct the team, functions, processes, and operations of the GMI Security Operations Center Lead the development, documentation, and implementation of policies and procedures associated with security monitoring efforts Lead the operations of the SOC Identify and communicate key performance indicators to help stakeholders understand the SOC roles and responsibilities and the effectiveness of the SOC program Implement and monitor key SOC performance indicators, identify opportunities to improve team performance, and make adjustments to operations processes as necessary Maintains in-depth knowledge of the current threat landscape including threat actors, tactics, techniques, and procedures Oversee the monitoring, identification, escalation, and resolution of security incidents Manage outsourced and in-house SOC relationships and services for quality performance and fulfillment of Service Level Objectives (SLO) Communicate threats to Customers which may impact their risk profile Develop, mentor and counsel staff General Responsibilities Staff Acquisition and Development Maintain responsibility for interviewing, selecting, hiring and termination decisions of staff Monitor and ensure staff skill and knowledge relevancy through skill profiling and training programs Train staff on consulting basics including issue resolution, organization, project documentation, technology implementation and team mentorship Maintain minimum capabilities in emerging trend areas to support process and technology development Performance Management Ensure staff maintain utilization targets established by company leadership Provide ongoing feedback and perform quarterly reviews to ensure individual and team success Manage team and individual goal setting and performance improvement plans Manage staff time off for vacation, holiday, training and other needs Ensure staff training and adherence to company policy, procedures, and standards Project Delivery (Implementation/Stand-up) Management Ensure clarity, consistency and efficiency in the sales to delivery process through program documentation, team education, maintaining deliverable templates and Sales team enablement Collaborate with Sales and PMO teams on development and management of SOWs, project structure, schedule, uniqueness and profitability targets Manage project resource assignments to align with appropriate skill and seniority levels Ensure project artifacts and pre-requisites are in place prior to project initiation Understand, communicate and monitor client expectations throughout the delivery process Monitor projects for resource strain and technology gaps Document and communicate all project deviations, drive the change order process with Sales Communicate client feedback with sales and delivery teams to improve process, technology and practice development Evaluate team costs and rate card periodically to maintain market alignment Collaborate with company practice leaders to drive client success through innovation, experience and thought leadership Standards and Artifacts Create and manage practice definition, policies, procedures, standards and working documents; as well for all project documentation, templates and artifacts to deliver all practice products Identify, procure, develop and deploy technology and tools to support team knowledge and delivery projects Collaborate with HR and Marketing on the development of job descriptions, sales artifacts, training materials, and performance review documents Sales and Marketing Support Create templates, scoping documents, level of effort worksheets, resourcing plans and tools to support the scoping process for defined products Understand the competitive landscape and support the Sales team in reaching sales goals Collaborate with sales department to evaluate and implement sales technology Develop case studies to demonstrate expertise with delivery services Foster community relationships and identify new business opportunities Qualifications Education A bachelor's degree in CS, Math, Engineering, MIS, CIS or related field is preferred Skills and Certification Expert level vendor or industry technical certification(s) GSOM Knowledge and Experience A minimum of 5 years building/optimizing and managing SOC's Experience performing analysis utilizing SIEM technologies (Bonus points for ElasticSearch Experience) Experience performing analysis utilizing XDR/IDS/AV/Firewall consoles (Bonus Points for CrowdStrike Experience) Experience with AI triage platforms Familiarity with MITRE ATT&CK Framework Ability to serve as a member of an Incident Response Team and respond to emergency calls during non-business hours, as needed Possess the ability to react quickly, decisively, and deliberately Excellent verbal and written communication skills Public speaking, publications and industry recognition are preferred Experience with cloud computing and AWS and/or Azure services Strong understanding of networking and associated protocols What We Offer Competitive salary and benefits package 401(k) match Stock Appreciation Rights after one year with the company Open paid time off Opportunities for career advancement within a growing organization Join us as we deliver exceptional managed services and empower our clients to succeed. If you are passionate about technology, thrive on customer interaction, and enjoy a fast-paced and rewarding environment, we invite you to apply. *This is a on-site role, with office location Scottsdale, AZ. #J-18808-Ljbffr