ServiceNow Software Developer

Job Summary We are seeking a Senior Software Developer with strong experience in ServiceNow development, Community Portals, and enterprise system integrations. The ideal candidate will have deep hands‑on expertise in REST APIs, JSON‑based integrations, ServiceNow portals (including Community Portals), and large‑scale enterprise environments. PR: $50-$55/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Key Responsibilities Design, develop, and maintain RESTful APIs and JSON‑based integrations between ServiceNow and enterprise systems Lead CX Systems development and architect solutions with ServiceNow integrations development with Hotwire’s enterprise platforms (Salesforce, CMDB, monitoring, ERP, and customer‑facing systems) Develop and customize ServiceNow modules including: ITOM / TSOM CMDB CSM (Customer Service Management) ServiceNow Portals, Community Portals, and custom web portals Design and build Community Portal experiences for customers and partners, including: Knowledge, case management, and self‑service workflows Custom widgets and UI components Portal branding, UX customization, and performance optimization Build and enhance ServiceNow scoped applications, workflows, Flow Designer flows, and business rules Develop client scripts, UI policies, UI actions, and Service Portal / Community Portal widgets Implement and maintain CMDB data models, Discovery integrations, and Service Mapping Collaborate with architects, product owners, and stakeholders to translate business requirements into technical solutions Ensure solutions follow ServiceNow best practices, security standards, and performance guidelines Provide technical leadership, code reviews, and mentoring to junior developers Support platform upgrades, deployments, and production troubleshooting Required Qualifications 3+ years of hands‑on ServiceNow development experience Strong experience with REST APIs, JSON, and enterprise integration patterns Proven experience developing within the ServiceNow platform, including: TSOM / ITOM CMDB CSM ServiceNow Portals and Community Portals Strong proficiency in: JavaScript (ServiceNow scripting) Glide APIs Script Includes Experience building customer‑facing and partner‑facing portal solutions Solid understanding of ITIL processes and enterprise IT environments Excellent problem‑solving and communication skills Preferred Qualifications ServiceNow certifications (CSA, CAD, CIS – ITOM/CSM) Experience with Discovery, Service Mapping, and Event Management Knowledge of OAuth, MID Servers, and integration security best practices Experience with UX design considerations for ServiceNow Community Portals Experience supporting large‑scale, high‑availability ServiceNow implementations #J-18808-Ljbffr