Service Operations Technical Analyst

Job DescriptionJoin Fexco Tech's Service Operations team and play a key role in supporting business-critical payment and technology platforms. Working in a modern cloud-based environment, you will help ensure service reliability, drive automation initiatives, and collaborate across engineering and support teams to deliver exceptional service to customers. This role is a, full-time, specified purpose contract with the opportunity to work from our offices based in Killorglin, Co.

Kerry with flexibility to work a hybrid model. Job Purpose The Service Operations Technical Analyst is responsible for supporting and maintaining business-critical applications and infrastructure. The successful candidate will participate in and coordinate incident triage activities, support change implementations, contribute to automation initiatives, and help drive continuous service improvement.

You will be part of a highly collaborative Service Operations team, working alongside developers, infrastructure engineers, project teams, and business stakeholders to maintain and improve critical services. This role offers opportunities to develop expertise in cloud technologies, DevOps practices, automation, incident management, and service reliability engineering, while contributing to large-scale business-critical platforms. Main Responsibilities Monitor application and infrastructure health, proactively identifying and resolving issues before customer impact occurs.

Diagnose and troubleshoot service incidents and provide user guidance. Contribute to Problem Management process and remediation work. Escalate complex issues and participate in incident management process.

Contribute to Knowledge Management by updating procedures. Perform product and application testing and measure performance and implement performance monitoring and alerting. Identify opportunities to automate operational processes and implement solutions that improve efficiency, consistency, and service reliability.

Support customer communications during incidents, service disruptions, and major operational events. Manage service desk tickets within SLA and in accordance with change and incident management protocols. Complete routine and non-routine changes that have suitable change controls in place.

Work within a service desk team to support delivery of new and existing services for Fexco staff and customers. Essential Experience 3+ years' experience in IT Operations, Application Support, Service Operations, or Infrastructure Support. Strong troubleshooting and incident management skills.

Experience working within ITIL-based support environments. Experience supporting business-critical systems. Strong communication and stakeholder management skills.

Experience troubleshooting SQL databases and queries. Experience troubleshooting REST APIs and integrations Desirable Experience Azure certifications or cloud experience. Experience with Grafana, Kubernetes, Terraform, Jenkins, Ansible.

Payments industry experience. Automation and scripting experience. PowerShell or Python scripting Azure Monitor Log Analytics Core Competencies and Behaviours: Customer Focus Problem Solving & Troubleshooting Continuous Improvement Communication & Collaboration Ownership & Accountability Adaptability Technical Curiosity Planning & Prioritisation TPBN1_IJ