Service Manager

We are seeking an experienced Service Manager for a well established mechanical/plumbing contractor client of ours in the Vancouver area. This position will lead lead our clients Service, Maintenance, and Warranty division. This is a key leadership role responsible for overseeing daily operations, driving customer satisfaction, and supporting business growth through strong team management and client relationships.

Responsibilities -Lead, manage, and support Service Department staff, including technicians -Plan, coordinate, and oversee all service, maintenance, and warranty activities -Ensure team objectives, productivity targets, and sales goals are achieved -Deliver exceptional customer service and maintain strong client relationships -Address customer concerns and resolve issues promptly and professionally -Develop and secure new maintenance contracts, including negotiating terms -Ensure compliance with industry regulations, standards, and company policies -Oversee scheduling, dispatching, and labor planning -Procure materials, equipment, and supplies as needed -Identify operational improvements to increase efficiency and service quality -Monitor recurring issues and implement solutions to reduce them -Conduct regular audits of work quality and customer service standards -Assist with hiring and training of new technicians -Attend job sites as needed to assess work, oversee progress, or assist with repairs Qualifications -Proven experience in a service management role (plumbing/HVAC/construction preferred) -Strong leadership and team management skills -Excellent communication and customer service abilities -Strong organizational and problem-solving skills -Ability to manage multiple priorities in a fast-paced environment -Knowledge of industry regulations, codes, and best practices -Experience with scheduling, dispatching, and job costing systems -Strong technical writing skills, with the ability to prepare accurate, detailed Incident -Reports for insurance claims If you'd like to be considered for this opportunity, please forward your resume via email to Nick Paraskeva | [email protected]