Service Manager

The Service Manager leads Modern Niagara’s service business in Calgary, overseeing maintenance, service projects, and time & material work. They ensure exceptional customer experiences, strong financial performance, and high‑performing teams by coordinating technicians, supporting client relationships, and driving operational excellence. Success in this role means a profitable and growing service business in the Calgary market, high client retention, engaged and retained technicians, and consistent delivery aligned with Modern Niagara’s standards for safety, quality, and performance.

Why This Role Matters to Modern Niagara Service Managers play a critical role in sustaining long‑term client relationships and supporting the full lifecycle of buildings across the Calgary region. Their leadership directly impacts customer retention, recurring revenue growth, and field performance. By connecting clients, field teams, and internal partners, this role helps deliver consistent service excellence while contributing to the broader “One Modern” approach across Western Canada.

Key Impact / Purpose Deliver profitable service operations in Calgary by managing P&L performance across maintenance, service projects, and time & material work Strengthen client relationships and maintain high retention through proactive communication and service excellence Lead and develop high‑performing local teams by supporting technician scheduling, retention, and growth Ensure safe, high‑quality execution of all service work aligned with Modern Niagara standards Support regional growth by expanding the Calgary maintenance base and collaborating with account management and construction teams Duties and Responsibilities Own and manage the Calgary service business P&L, including forecasting, budgeting, and financial performance tracking Lead service operations including maintenance, service projects, and time & material work across the region Coordinate and optimize technician scheduling in collaboration with dispatch and billing teams Build and maintain strong client relationships in the Calgary market, acting as the primary point of contact and resolving issues proactively Partner with Account Management and Business Development teams to support client retention and regional growth Drive safety performance and ensure compliance with all health and safety standards Monitor work progress (including WIP reporting) and adjust plans to ensure successful outcomes Recruit, develop, and retain technical and support staff while fostering a high‑performance culture Coach and mentor team members, supporting career development and performance management Participate in Senior Leadership Team meetings and contribute to strategic planning and Western Canada growth initiatives Collaborate with construction teams to support an integrated “One Modern” approach across Calgary projects Promote continuous improvement, innovation, and operational efficiency through systems and technology Must Haves Minimum 5+ years of experience in a Service Management or similar leadership role Strong financial acumen with experience managing P&L, budgets, and service‑related costs Proven leadership experience managing teams, including hiring, performance management, and development Strong understanding of service and construction processes, methods, and execution Excellent communication skills with the ability to manage clients, teams, and senior stakeholders Experience coordinating field operations, including technician scheduling and service delivery Ability to manage multiple priorities, resolve conflicts, and drive results in a fast‑paced environment Proficiency with Microsoft Office and service management or ERP systems Nice to Haves Trade background or technical experience in HVAC, plumbing, or electrical systems Experience in a multi‑trade or integrated service environment Strong knowledge of building systems, codes, and industry standards Experience working in a large, matrixed organization Familiarity with the Calgary and broader Alberta construction/service market Track record of driving business growth and expanding service offerings This is a replacement position. Expected annual compensation: $120,000 – $140,000 Benefits Performance based bonus opportunities Defined Contribution Pension Plan with a generous employer contribution Flexible Health and Dental benefits with tiered options to meet the needs of you and your family An annual health spending account to support your overall wellness 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services A competitive vacation package with additional vacation granted throughout your tenure with the organization Employer Paid Parental Leave Top Up Annual Community Day dedicated to volunteering and giving back to the communities where we live and work Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others About Modern Niagara Who We Are Modern Niagara helps building owners, managers, and general contractors meet the mechanical and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal.

We build for life. Our Culture & Values We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award‑winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity‑seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier‑free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at [email protected] so we can make appropriate arrangements. We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted. #J-18808-Ljbffr