Service Manager

Location: Navin, MB | Job Type: Full Time, Permanent | Compensation: Salary WHY CHOOSE MAZERGROUP? Employee Discounts You’ll Love: Enjoy parts at cost plus 10% on top brands like NAPA, Toro, Honda, and Husqvarna! Opportunities to Grow: We invest in you with paid training and development. Planning for Your Future: Benefit from our RRSP matching program. Comprehensive Health Coverage: Access extended health, dental, and vision benefits, with an optional Health Care Spending Account. Virtual access to Teladoc Health, for your physical and mental health needs. Support When You Need It: Our Employee and Family Assistance Program (EFAP) is here for your well-being, whenever you need it. Bring Your Friends Along: Earn rewards through our referral bonus program when you help grow the Mazergroup family! WHAT YOU'LL DO Schedule, manage, and optimize technician workflows to maximize shop efficiency and minimize overhead across construction equipment service operations Develop and grow the service business through direct customer outreach, targeted marketing, and Mazergroup preventative maintenance programs Serve as the primary point of contact for customers — explaining repairs, managing costs, resolving complaints, and recommending value-added services Create, track, and close service work orders for equipment assembly, pre-delivery inspections, customer repairs, and machine installations on equipment (wheel loaders, excavators, skid steers, tractors, mowers, etc.) Own department budget and performance — meeting and exceeding financial targets Co-Chair the dealership Health & Safety Committee and champion a safety-first culture in the shop Coordinate with the parts department and OEM support teams to ensure timely parts availability and warranty compliance Support technician training and development, including coordination of OEM certification programs WHAT WILL YOU BRING TO US? 5+ years in a leadership or supervisory role, ideally in a construction equipment or heavy equipment dealership environment Journeyperson certification in Heavy Duty Equipment Technician (HDET) or Agricultural Equipment Technician (AET) is a strong asset Solid understanding of construction and turf equipment brands including New Holland, Hyundai Construction Equipment, and Toro is preferred Strong working knowledge of Workplace Health and Safety requirements A strong commitment to customer service, with experience in a busy service and sales environment.

The ability to communicate technical information clearly A keen ability to balance many priorities and see work through to completion. Familiarity with financial statements and annual budget creation Solid computer skills such as Microsoft Word, Excel, Teams Ability to travel 2–3 times per year for company and vendor training sessions Valid driver's license is required Mazergroup is committed to supporting a diverse and inclusive workforce. If you have a question about accessible employment at Mazergroup, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone (204) 728-2244. #J-18808-Ljbffr