Service Management Analyst at Payments Canada

Become integral to Payments Canada’s ITSM Practices team as a Service Management Analyst, enhancing operations and exceeding industry standards. Contribute to a hybrid work culture focused on innovation and collaboration. Payments Canada, a non-profit organization, seeks a skilled Service Management Analyst.

This role involves executing key ITSM functions, including technical support and process management. With a focus on collaboration, you will engage in project management, delivering solutions while maintaining relationships with clients and external service providers. Key Responsibilities: • Execute ITSM functions and technical support services • Participate in project teams with internal staff and consultants • Collaborate with leadership on project advancement • Identify client needs for improved ITSM practices • Analyze data trends and enhance service delivery Requirements: • Post-secondary education in a related field • Minimum three years of service management experience • ITIL4 certification or intention to obtain it • Willingness for on-call rotation • Eligibility for background checks Utilize your expertise in service management to impact Payments Canada positively. #J-18808-Ljbffr