Business Systems Analyst with Salesforce Expertise

Elevate your career with Manulife as a Business Systems Analyst focusing on operations and Salesforce solutions in Halifax, Nova Scotia. Drive innovative technology initiatives and enhance service delivery for clients. Join the Canadian Segment Operations Excellence Team at Manulife.

This role requires a seasoned analyst with over 5 years’ experience, adept at Salesforce Service Cloud, and dedicated to ensuring exceptional customer service. You will lead business analysis efforts, work within an agile squad, and implement impactful solutions in a collaborative environment. Key Responsibilities: • Support Salesforce initiatives within an agile setting • Analyze user stories and acceptance criteria • Work with stakeholders to resolve operational issues • Design Service Cloud solutions for business needs • Recommend potential solutions to business partners Requirements: • 5+ years in business systems analysis roles • Proficiency with Salesforce Service Cloud implementation • Strong analytical and problem-solving skills • Experience in contact center or operations preferred • Capability to facilitate effective meetings Utilize your analytical, Salesforce design, and business process skills to shape solutions that improve operations at Manulife. #J-18808-Ljbffr