⚡ New
Service Engineer
Kirloskar Oil Engines Limited
BengaluruFull-timeMid LevelOn-site
Job Description
Service Penetration - Keep the momentum - bring in customers, revenue 2. Service KPIs - Response time, Max TTR - 24 & 48 Hours, FTR, FVR, CDI (Detractor % and Passive customers), Repeat and Multiple SRs 3. CPCBIV+ readiness - Manpower, Tools and Parts.
Manpower all CPCBIV+ trained dealer engineers should be in touch with our team so there is no attrition 4. Handling customer complaints and maintain service KPIs of the territory. 5. Dealer manpower utilization and escalation setup 6.
RCA, PIR, Competitor information 7. GOEM & OEM coordination and performance monitoring
Posted 2 days ago