Junior Engineer/ Engineer- Service

Customer relationship management • Accountable for customer satisfaction through quality of service and precise communication • Accountable for equipment safety and performance • Accountable for selling service repairs • Accountable for the sales lead volume, quality, and further processing of sales leads • Accountable for resolving customer service quality complaints • Accountable for resolving customers invoicing complaints related to maintenance operations Service operations • Accountable for the end-users, the sites and the technicians safety • Accountable for the delivery ofservice according to the service contract requirements, the time limits, the KONE quality standards and the local regulations • Accountable for the control of the field operations costs and CMII • Accountable for callouts and service repairs sales • Responsible for proximity stock content & value • Accountable for managing the third party inspections visits and follow-up actions • Validates the service contract technical terms with the salesperson • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base • Responsible for helping the KC3 solving technician callout assignment conflicts (priorities) • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues • Accountable for reducing the callouts in his area • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced • Accountable for the timely completion of the planned maintenance visits • Accountable for the planned maintenance scheduling and optimized routing • Responsible for performing site audits • Responsible for investigating accidents and following company policy on evidence custody and internal reporting. • Responsible for the control and authorization of overtime People management / Leadership • Accountable for the performance of his assigned technicians • Accountable for maintenance technicians motivation and competence development • Accountable for determining and checking technicians performance objectives • Accountable for communication to his technicians • Accountable for managing technician absences and back-up, and callout technician scheduling • Accountable for technician timesheet validation prior to payroll • Accountable for equipment assignment to technician and technician workload balancing • Responsible of defining the technician capacity need and for the technician hiring and selection process • Accountable for defining, authorizing replacement , managing technician’s tools, vans, phone/PDA and instruments Read more on