Service delivery, AMC Sales and Retrofit sales

About the role This role will be responsible for Service delivery, AMC Sales and retrofit sales Key Responsibilities: Work on customers coming out of warranty (conversion), AMC to AMC(Retention) and customers who are not currently associated with us (recapture) for both SA, SR, and SM segments. Communicate with customers who contact the organization via telephone or electronic channels, provide information about products or services, discuss customer accounts, and address complaints as service delivery in charge. Use organizational and product knowledge to handle more complex inquiries and provide follow-up.

Develop documentation to resolve complex customer issues, requests, and complaints. Direct queries to the appropriate department or personnel as needed. Research published materials and secondary sources to identify additional information that can be recommended to customers, ensuring their satisfaction.

Collect and consolidate information related to customer interactions and transactions; analyze trends to support future training needs and improvements in customer service. Coordinate with production, sales, shipping, warehouse, and other personnel to expedite or track shipments. Promote various products and services to achieve business targets.

Provide after-sales support for various client contracts. Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees.

We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

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