Inside Sales Manager

Company: The Wellness Shop Location: Jaipur Experience: 7+ years Role Overview: The Inside Sales Manager will lead, scale, and optimise a high-performing inside sales organisation. This role demands a strong sales leader who has built large teams from the ground up, implemented robust sales processes, and consistently delivered revenue growth at scale. You will be responsible for end-to-end ownership of inside sales performance—from hiring and training to process design, pipeline management, and target achievement.

Key Responsibilities: Sales Leadership & Revenue Growth: Own and drive inside sales revenue across D2C Define and achieve monthly, quarterly, and annual sales targets Monitor key performance metrics including conversion rates, ARPU, CAC, and funnel efficiency Drive high-volume lead conversion while maintaining quality and customer trust Team Building & People Management Build, manage, and scale a 50+ member inside sales team Lead team leads, managers, and senior sales executives Set clear KPIs, incentive structures, and performance benchmarks Foster a performance-driven yet ethical sales culture Hiring, Training & Capability Building Own the end-to-end hiring process for inside sales roles Design structured onboarding, product training, and sales playbooks Conduct regular skill-building sessions, call audits, and coaching reviews Develop second-line leadership and succession pipelines Process Design & Sales Operations Set up and optimise inside sales processes for: D2C inbound & outbound sales Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures Work closely with marketing, supply chain, and finance to ensure smooth order fulfilment Improve sales productivity through tools, dashboards, and automation B2B & Bulk Sales Management Establish structured processes for bulk sales, distributor sales, and corporate buyers Define pricing frameworks, negotiation guidelines, and approval matrices Ensure timely closures, invoicing coordination, and repeat order management Build long-term B2B relationships through inside sales excellence Required Skills & Experience 7+ years of experience in inside sales leadership Proven experience managing 50+ member sales teams Strong background in both B2C (D2C) and B2B / bulk sales Hands-on experience in setting up sales processes from scratch Demonstrated ability to consistently meet and exceed revenue targets Excellent hiring, training, coaching, and performance management skills Strong understanding of CRM systems, call centre metrics, and sales analytics Highly revenue-oriented, data-driven, and execution-focused Preferred Background Exposure to high-growth, scale-up environments Experience working with inbound lead funnels and performance marketing teams What We Offer Leadership role with direct revenue ownership Opportunity to build and scale one of the largest inside sales teams in the wellness sector Competitive compensation with performance-linked incentives Fast-growth, entrepreneurial work environment