Server

Gracie's Sister Restaurant: Ellie's is seeking hospitality-driven servers who are passionate about creating memorable guest experiences through genuine hospitality, strong product knowledge, teamwork, and attention to detail.

The Server plays an important role in shaping each guest's experience from arrival to departure. We are looking for individuals who are warm, dependable, team-oriented, and excited to contribute to a positive and welcoming culture.

Above all, our Servers help foster meaningful guest connections and contribute to memorable dining experiences that reflect Ellie's HEARTS values below. Learn more about the inclusive team atmosphere that we curate: Gracie's Team Culture Video

Gracie’s Ventures Will Provide:

• Hands-on involvement with the leadership team and front- and back-of-house operations
• A warm, inclusive working environment within a people-first organizational culture
• Opportunities to build relationships with guests, makers, purveyors, and hospitality professionals throughout Providence and Rhode Island
• Professional development and continued education opportunities

Hiring Requirements

Hospitality Experience

• Previous restaurant, café, retail, or customer service experience preferred
• Comfortable working in a fast-paced hospitality environment
• Strong communication and interpersonal skills

Guest Experience

• Enjoys connecting with guests and creating welcoming experiences
• Ability to remain calm, professional, and solution-oriented during busy periods
• Confidently suggesting food, beverage, and retail offerings

Organization & Reliability

• Strong attention to detail and ability to multitask
• Reliable attendance and punctuality
• Ability to follow systems, procedures, and service standards consistently

Teamwork & Communication

• Works collaboratively with teammates and leadership
• Communicates professionally with guests and coworkers
• Maintains a positive attitude and contributes to team success

Key Responsibilities

• Guest Experience & Service
• Welcome and engage guests with a hospitality-first mindset
• Guide guests through food and beverage offerings with confidence and enthusiasm
• Create memorable guest experiences through attentive and personalized service
• Accurately enter orders and process transactions through the POS system
• Handle guest questions, concerns, and special requests professionally
• Food & Beverage Knowledge
• Maintain a strong understanding of menu items, ingredients, preparation methods, and daily offerings
• Demonstrate basic knowledge of Ellie's coffee, tea, pastry, and wine programs
• Suggestively sell enhancements and pairings when appropriate
• Follow all food safety, allergy, and service standards
• Operations & Standards
• Maintain cleanliness, organization, and presentation standards throughout service
• Assist with food running, table maintenance, pastry displays, coffee service, and restocking
• Support opening, closing, and side work responsibilities
• Follow health and safety guidelines at all times
• Communication & Teamwork
• Communicate effectively with both front-of-house and back-of-house teams
• Support teammates during busy periods and contribute to overall restaurant success
• Maintain professionalism, accountability, and adaptability throughout each shift

Metrics of Success

• Consistently positive guest experiences and hospitality-driven interactions
• Strong menu and product knowledge
• Professional communication and teamwork
• Reliability, accountability, and attention to detail
• Ability to remain calm, positive, and solutions-focused during service
• Consistent adherence to Ellie’s hospitality and service standards

HEARTS Alignment

Hospitality: Creates gracious, welcoming, and memorable guest experiences through every interaction. 

Empathy: Listens carefully to guests' preferences, needs, and concerns, helping them feel comfortable and cared for. 

Aim to Educate: Builds confidence in menu knowledge and helps guide guests through food, beverage, coffee, tea, wine, and pastry offerings. 

Reach Results: Supports sales goals, service standards, operational efficiency, and guest satisfaction. 

Teamwork: Works collaboratively with front-of-house, back-of-house, and leadership team members to ensure a seamless guest experience. 

Share Compassion: Contributes to a respectful, positive, and people-first culture for guests and teammates alike. 

Benefits

• Performance Schedule: 90-day informal check-in and yearly formal review
• Benefits include: Health, Dental & Vision Insurance after 90 days (full-time team members only), 401(k) after 90 days, Paid Sick Time after 90 days, Wellness Program, Discounted Dining, Professional Development, Continued Education, Paid Shift Breaks where applicable

Living Document Statement

This position description is intended to reflect the current needs of Gracie’s Ventures and may evolve as the organization grows. Additional responsibilities or modifications may be assigned at management’s discretion. Job descriptions are reviewed annually.

At Gracie's Ventures, we believe exceptional hospitality begins with an exceptional team. We welcome individuals from all backgrounds and are committed to fostering a workplace built on respect, inclusion, collaboration, and opportunity. We hire, promote, and support team members based on talent, character, and performance, while providing equal employment opportunities for all applicants and team members.

If you require a reasonable accommodation during any part of the application or interview process, please let us know. We are happy to work with qualified applicants to ensure an accessible hiring experience. 

More detail about Gracie's part of Gracie's Ventures, please visit https://culinaryagents.com/entities/7705-Gracie%2527s